Consumer Experience Partner

**SA Health**
**Job reference**: 896362
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone
- **Central Adelaide Local Health Network, Adelaide**:

- **Salary ASO-5 $85,790 - $95,413 p.a. + Superannuation and Salary Sacrifice Benefits**:

- **Full-time temporary up to 6 months**

**About the role**

As a Consumer Experience Partner, you will play a key role in supporting Central Adelaide Local Health Network (CALHN) programs and services by providing expert, confidential advice on managing consumer feedback and complaints. You’ll work closely with teams across the organisation to ensure timely, sensitive, and effective investigation and resolution of complaints, while helping identify and escalate risks appropriately. Your insights will help shape the consumer experience, driving improvements that make a real difference to patient care and service delivery.

In this role, you’ll maintain and analyse complaints data, ensuring accuracy and timeliness, and use reporting tools to identify trends and support continuous improvement. You’ll also contribute to developing best-practice complaint management processes, while staying informed on relevant legislation and health sector policy. A key part of your work will involve equipping staff with the skills and confidence to respond to complaints through training and coaching, helping build a culture of transparency, responsiveness, and learning.

**About You**

You are a motivated and empathetic professional with strong communication and analytical skills, ready to thrive in a dynamic, consumer-focused environment. You will bring:

- **Relevant qualifications and experience** in business, health or social sciences, or equivalent professional background.
- **Exceptional communication and customer service skills**, with the ability to handle sensitive matters professionally and write clear, high-quality reports and briefings.
- **Strong analytical, problem-solving and organisational abilities**, capable of working autonomously and within a multidisciplinary team to meet deadlines.
- **Solid knowledge and experience** in complaints management, administrative support, and software systems including Microsoft Office and data reporting tools.

**About CALHN**

At Central Adelaide (CALHN), we’re shaping the future of health through excellence in clinical care, research, and innovation. As South Australia’s largest health network, we deliver exceptional, safe and connected healthcare—for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it’s expected, but because our values guide us to be our best.

Join us and be part of a team that’s driven by a commitment to a seamless safe and connected experience for all.

Find out more about our stories, our network, and the opportunities to be part of CALHN.

**Benefit of Joining CALHN**

At CALHN, we're dedicated to your career satisfaction and wellbeing, offering tailored benefits for healthcare professionals, including:

- **Salary Attractions**: Flexible options for salary packaging covering living expenses, meal and entertainment allowances, and novated leasing.
- **Annual Leave**: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
- **Flexible Work Arrangements**: The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
- **Health and Fitness Benefits**: Access to Fitness Passport, a discounted workplace health and fitness program available to CALHN staff and their families.
- **Career Opportunities**: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites.
- **Employee Assistance Program**: Confidential counselling and support services are available via our Employee Assistance Program.

Join CALHN for a fulfilling career bolstered by comprehensive benefits and unwavering commitment to your success.

**Our Commitment to Diversity and Inclusion**

**Application Information**:

- Please refer to the role description for essential educational/vocational qualifications that may be required.
- SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

**Job ref: 896362**

**Enquiries to**:

- Annette Cieslak
Phone: 0481 014 530

**Application Closing Date**

11:55 pm Friday 16 May 2025

**Refer to the SA Health Career Website -**How to apply** for further information**

896362 RD Consumer Experience Partner.pdf

Australian applicant guidelines

International applicant guidelines

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Ap