Seasonal - Concierge Team Members - Westfield

4 days ago

Melbourne, Australia Scentre Group Full time

**Job no**: 497917
**Work type**: Casual
**Location**: Melbourne
**Categories**: Customer Service

Join us and be part of the magic this festive season We bring Christmas to life with extraordinary customer experiences. Our team enhances the shopping journey with key services and festive touches across our 42 Westfield destinations in Australia and New Zealand.

**_ Your opportunity_**

Like Santa's little helpers, our team adds magic to the shopping experience, providing extraordinary customer service through greetings, navigation, gifting solutions, valet, car park assistance, visits to Santa, and surprise and delight moments.

Our services team covers concierge, valet, and car park roles, delivering 5-star customer experiences to our customers during the festive season. Bring your Christmas cheer and join us in making our customers' experiences truly magical

**_ Some of your festive duties as a _**_concierge team member_**_ will include:_**
- Deliver exceptional service to customers and retailers.
- Promoting and selling Westfield Gift Cards and other services, providing convenient solutions to customers.
- Welcome guests at the concierge desk, engaging with them to understand their needs. Provide helpful directions and advice and offer alternative solutions when needed.
- Support the marketing team with festive events and surprise-and-delight moments.

**_So, what sets our team members apart? _**
- You will: _
- Always be ready to go the extra mile for our customers and retailers, enhancing their experience.
- Be confident in providing customers assistance in a busy retail setting.
- Be available for shifts from October to February, including late-night, weekend and public holiday trading (full availability in November and December is ideal).

This is a seasonal casual role, offering a fantastic opportunity to be part of the festive season within our Westfield destinations. The position runs from October 2024 to January/February 2025, with shifts based on scheduling needs.

**About Us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for them to visit and spend time in our Westfield destinations.

Discover more about what it’s like to work with us here
- If you progress through to the next stage of the process, you’ll have the option to complete either a video or a phone interview.
- The next stage of our selection process includes an invitation to attend a one-on-one in-person interview.
- **Applications close: 29th September 2024 (unless filled prior).**

**Advertised**: 03 Sep 2024 AUS Eastern Standard Time
**Applications close**: 29 Sep 2024 AUS Eastern Standard Time

**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _

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