Customer Connect

1 week ago

Brisbane, Australia City Venue Management Pty Ltd Full time

**About Us**:
City Venue Management is a facility management company managing Aquatic Centres & Health Clubs stretching from the Gold Coast through to the Sunshine Coast, we currently operate 32 sites across Queensland and continue to grow and develop with each passing day. Our purpose is**_ ‘creating experiences that delight and engage’_**.

At City Venue Management, our vision is to attract the right people for our business. We are committed to helping every team member to be their best self by investing in their development and rewarding their commitment.

**What are we looking for**:
City Venue Management is currently hiring enthusiastic and driven individuals to join our growing Customer Connect Team, at our Brisbane office. As part of the Customer Connect Team you will ensure an excellent level of customer experience and employee engagement is maintained, all while helping develop and lead the team around you.

**What to expect**:
The Customer Connect Team is a small and effective team which are split between offices on the Gold Coast and Brisbane. Providing phone and administrative support to our 32 aquatics and learn-to-swim venues across SE QLD; the Customer Connect Team support includes both inbound, service, and retention-based calls, and outbound sales calls. This role is both operational as well as analytical and strategic.

This role will be based at our Spring Hill Office. As we offer support 7 days a week to our venues, the role will operate on weekdays and on a rotating weekend day.

**Customer Connect Duties**:

- Excellent customer service skills, passionate about finding resolutions, building trust and providing exceptional experiences at every interaction
- Must have excellent written and verbal communication skills, be an organised self-starter and possess a strong attention to detail
- Complete administration, financial and customer care tasks
- Someone who brings fun and energy every day to our team and our customers
- Look for innovative ways to improve our current processes to ensure positive future outcomes
- Experience within hospitality, call centres and other fast paced customer service environments is desirable but not necessary for success.

**What are the perks?**

Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes. We value the opinion of all employees and take measures to consistently ensure every voice is heard.
- We do meaningful work every day - we move fast and focus on what matters.
- We are empowered to make decisions - we don’t let processes and approval hierarchies get in the way; we trust our team to use their judgement.
- Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.
- Our City Perks program offers a range of generous discounts.
- We offer an Employee Assistance Program, My Fitness Passport and other benefits to support your physical, mental and social wellbeing.
- We have fun - we celebrate our successes & don’t take ourselves too seriously

**Where to from here**:

  • Customer Connection Specialist

    2 weeks ago

    Brisbane, Australia Powerlink Full time

    **_Job Summary_**: - Competitive base salary, employee benefits and 12.75% super - Supportive leader with ongoing learning & development opportunities - Hybrid working, free parking, onsite gym and cafeteria **About the role**: Due to internal movement within Powerlink, we now have an opportunity for a Customer Connection Specialist to join our Operations...

  • Customer Bookings Officer

    2 weeks ago

    South Brisbane, Queensland, Australia Deaf Connect Full time $60,000 - $80,000 per year

    Posted: 18/08/2025Closing Date: 01/10/2025Job Type: Permanent - Full TimeLocation: South BrisbaneJob Category: InterpretingJob DescriptionLooking for someone with great customer service in a call centre environment, able to think flexibly, and have great attention to detail.Be the heart behind the employee experience — leading with purpose, innovation, and...

  • Power Connections Manager

    2 weeks ago

    Brisbane, Queensland, Australia APA Group Full time $120,000 - $180,000 per year

    The OpportunityAt APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.We now have an exciting opportunity available for a Power Connections Manager to join us in our...

  • Customer Experience Specialist

    3 days ago

    Brisbane, Queensland, Australia Talent Connect Australia Full time $60,000 - $80,000 per year

    Customer Experience SpecialistMilton, Brisbane | Hybrid (2 days office, 3 days WFH)6 month fixed term contract About the OrganisationJoin a leading national not for profit organisation dedicated to improving health outcomes and supporting communities across Australia. This organisation provides vital services, resources, and advocacy, working with...

  • Rent Connect Officer

    2 weeks ago

    Brisbane, Australia Communities, Housing and Digital Economy Full time

    **You will do this by**: - Assessing and appropriately responding to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private rental market. - Providing private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find,...

  • Rent Connect Officer

    2 weeks ago

    Brisbane, Queensland, Australia Department of Housing and Public Works Full time $60,000 - $80,000 per year

    What you will be doing:• Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.• Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private...

  • Rent Connect Officer

    2 days ago

    Brisbane, Australia Communities, Housing and Digital Economy Full time

    **As a RentConnect Officer you will be responsible to**: - Assessing and appropriately responding to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private rental market. - Providing private rental assistance to customers with a housing need including information, education, coaching and...

  • Career Connect Officer

    6 days ago

    Brisbane, Australia Queensland University of Technology Full time

    The Career Connect Officer is responsible for providing operational and business support for career connect services, career mentoring and industry connect services managed by the central Career Connect team in the SSG Career Development and Employability portfolio. This position reports to the Senior Career Educator, Career Connect for...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Primary Connect Full time $90,000 - $120,000 per year

    Larapinta locationMultiple roles available working either day, afternoon or evening shiftsOpportunities in either an ambient or temperature-controlled environmentWelcome to Primary ConnectPrimary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive...

  • Training and Content Co-Ordinator

    4 weeks ago

    Brisbane, Queensland, Australia Kloud Connect Full time

    Position OverviewAre you ready to shift gears and launch into a new career path? Do you love a diverse work environment, where no two days are the same? Are you a 'jack of all trades' who enjoys helping your colleagues and clients?We're looking for someone with a foundational understanding of Australian accounting practices, perhaps from a prior role in...