Resident Experience Manager

2 weeks ago

Mitchelton, Australia Churches of Christ Full time

**Resident Experience Manager - Make Every Day Meaningful**

**Churches of Christ - Residential Aged Care, Mitchelton**
**Permanent Full-Time | Monday to Friday**

**Create a place that feels like home — for our residents, their families, and our team.**

**About the Role**:
At **Churches of Christ, Mitchelton**, we’re looking for a warm, proactive, and people-focused **Resident Experience Manager** to join our aged care home. This is more than just a management role — it’s an opportunity to shape the everyday experience of our 98 residents by ensuring the home is safe, vibrant, welcoming, and deeply respectful of individual needs.

In this newly created position, you’ll be the heartbeat of non-clinical operations. You’ll lead and inspire a dedicated team — including lifestyle, kitchen, cleaning, maintenance, and gardening — and collaborate closely with our Service Manager and clinical staff to ensure everything runs smoothly and compassionately.

If you’re someone who thrives on making others feel valued and comfortable, this is the role for you.

**What You’ll Do**:

- Be a **resident advocate** — listening to their needs and ensuring their voices shape their environment
- Lead and support non-clinical teams, bringing out the best in each person
- Oversee essential operational areas like **cleanliness, food service, safety, lifestyle activities, and maintenance**:

- Manage stock, ordering, budgeting, and compliance with safety and food regulations
- Proactively handle concerns or complaints with empathy and professionalism
- Regularly audit services and look for opportunities to **improve resident satisfaction**

**Who We’re Looking For**:
You are someone who **cares deeply about people** and wants every resident to feel seen, heard, and respected. You love finding ways to make things better, and you bring a solutions-focused mindset to your work. You understand that small details — a freshly made bed, a friendly chat, a warm meal — can make a world of difference.

**You’ll bring**:

- A **customer-first approach**, driven by compassion, innovation and continuous improvement
- Strong leadership skills (ideally from hospitality, aged care, or customer service environments)
- Hands-on experience with **food preparation and ordering for large aged care or similar facilities**:

- Knowledge of **HACCP, GMP and food safety** requirements (or willingness to learn)
- A **Food Safety Supervisor certificate** (or willingness to obtain)
- Ability to manage multiple teams, tasks and priorities with care and confidence
- A current (or willingness to obtain) **National Police Check**:

- Full Australian work rights

**Why Join Us?**

At **Churches of Christ**, you’ll be part of one of Australia’s largest not-for-profit care providers with over 140 years of experience supporting individuals, families and communities. Our work is guided by strong values**:Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship**, and **Safety**.

We offer:

- Generous **salary packaging** up to $18,549 tax-free
- ** Supportive team culture** and meaningful work
- ** Employee Assistance Program** and wellbeing support
- ** Retail discounts** and ongoing professional development
- Opportunities to grow in a **mission-driven organisation**

**Ready to create a home where people truly feel they belong?**

For a confidential chat, contact **Inder** on **07 3513 9010**

**Applications will be reviewed as received.

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