Account Executive

1 week ago


Sydney, Australia Marsh Full time

**What can you expect?**

An Account Executive serves as the first point of contact for day-to-day communications with designated accounts, follows up on correspondence and works to strengthen and grow account relationships.

Account Executives are responsible for the retention, growth, profitability, and client satisfaction of a book of business containing various client accounts. This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying the mix of products and services the client holds.

**What is in it for you?**
- Leading training and development program
- Brand new agile workspace
- Professional environment where your career path really matters and is supported in our global organization
- Excellent career diversification opportunities
- Great team environment with energetic and supportive colleagues

**We will count on you to**:
Effectively manage a mid-sized portfolio of existing business, achieving retention and growth targets, while maintaining overall profitability and client satisfaction. Strengthen client relationships as a trusted advisor. Develop and convert new business opportunities. Expand the range of products and services held by existing clients.
- Respond to and action day-to-day communications in a timely manner
- Meet agreed portfolio retention rates
- Achieve financial targets for new and expanded business
- Follow up on correspondence in a timely manner and works to strengthen and grow account relationships
- Support colleagues by managing day-to-day aspects for designated accounts
- Carry out account management tasks including processing billing requests and gathering information for quotes and endorsements
- Interacting with internal senior professionals and other stakeholders to ensure customer satisfaction.
- Mitigate account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.
- Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.
- Develop and maintain a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities

**What you need to have**:

- Tier 1 Insurance Broking Compliance Accreditation (ANZIIF or Equivalent)
- Minimum 1-2 years in similar role
- High Level Customer Service Skills
- Effective Communication Skills
- Strong Literacy and Numeracy Skills
- Reliable attention to detail
- Effective Organisational, Prioritisation and Time Management capabilities

**What makes you stand out**:

- Willingness to go the extra mile for client satisfaction
- Previous experience working in Personal Lines or SME insurance
- Ambition to build a solid career foundation
- Excellent inter-personal skills
- Works well in a team or autonomously

**About Marsh**:
We are an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.


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