
New Client Services Consultant
2 days ago
Contact Name : April O’Dempsey
Contact Phone : 07 3231 1200
Location : Toowoomba
Job Type : Permanent
Job Salary : Up to AU$65000.00 per annum + National Law Firm
**The role**
As a Client Service Consultant you will be a member of the Outbound Call Centre and you will provide professional and efficient service to all prospective clients in a manner that enhances the firm's professional reputation and advances its business development objectives. Your duties will include:
- Professional and engaging phone manner, answering prospect questions, addressing objections, and maximising the opportunity to convert prospective leads into confirmed referrals
- Maintain a superior level of client service in line with key performance indicators
- Use call scripts to ensure each call meets quality and compliance requirements.
- Ensure the follow up of all prospective client enquiries is effectively administered and performed in accordance with departmental procedures
- Use the referral triage system to ensure confirmed referrals are efficiently transferred to the appropriate legal practice
- Ensure all information recorded in relation to prospective clients is accurate, sufficient to comply with screening criteria needs and provides a coherent summary of the relevant issues
- Ensure all client information is treated in a professional and confidential manner, adhering to privacy regulations
- Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources
- Maintain awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria
- Actively contribute to a high performing, engaging team environment.
**Your experience**
You will have a minimum of 2 years recent experience in a sales / call centre environment. Outbound call centre experience is also essential. Legal industry exposure is desirable.
**The law firm / Salary**
National Law firm based in Toowoomba. Salary up to $65,000.00 + Super.
**April O'Dempsey**
**Ref No**: AOD22498
**Phone**: (07) 3231 1203
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