Collection Officer

5 days ago

Rhodes, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

About the role:
We are looking for an exceptional Collection Officer / Account Receivable to be the newest member of the Collections team based in our Rhodes Support

office, reporting directly to the Collections Manager NSW / ACT.

This role provides support for a specific group of credit customers. You will be responsible for the daily reconciliation of accounts, collection of debts, account maintenance, customer queries, dispute resolution and managing internal and external phone calls in large volumes.

Part of this role will require you to build strong relationships with customers and the extended Bunnings team, while working closely with the Commercial, Trade and Retail Operations teams.

The Bunnings Credit Services Department can offer you a great place to work in within a supportive team environment where you can really impact the business results in a positive way.

What's involved:
- Reconciliation of accounts receivable- Collection of debts- Account maintenance- Liaising with internal & external stakeholders-
- Dispute resolution- Handling Inbound account calls- Relief Reception

What we need from you:
An experienced and passionate finance professional who is a team player, outcome driven, adept at stakeholder management, possesses exceptional communication and customer service skills.

You'll need:
- Tertiary qualification in Accounting would be ideal but not essential- A strong results orientation and achievement of KPIs- Strong communication skills- Excellent negotiation skills who can utilise empathy and assertiveness to achieve outcomes- Proficient knowledge of Microsoft Office Suite (Excel / Word)- Well-developed interpersonal skills- Capability to work autonomously and as part of a team when needed- A high level of speed and accuracy- A proven ability to work under pressure in a fast-paced environment demonstrating flexibility and professionalism- Impeccable administration skills with a high attention to detail- Ability to handle high volumes of incoming calls- Strong verbal and written communication skills- Strong organisational and problem-solving skills

We’re here to support you.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:
- Our flexible and informal work environment which helps bring balance between work and home.- Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.- Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.- 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.- The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

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