Product Owner

1 week ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Coles Financial Services is building the future of financial services for Australians. Our team is proactive, passionate and future-focused. And we’re backed by some of the industry’s biggest names. Together, we provide leading insurance, credit card, lending and payment solutions for our merchant partners and customers.

**About the role**:
As a Product Owner within the Coles Digital Payments team you will be focused on digital products (API Gateway, Internet Payment Gateway or Flypay) and be responsible for gathering and documenting business requirements and processes across payment channels.

You will also:

- To facilitate and drive workshops with vendors, Brands and business partners to evolve the existing requirements and articulate the TO BE states in order to deliver superior customer experience and a favourable business outcome
- Undertake the development and documentation of business requirements, business process improvements and end user process mapping
- Assist as a business SME for impact assessments and estimations across the broader payments program and industry initiatives
- Design and implement Change Management activities to support project implementations and transition into BAU.

**About you and your skills**:
You will be highly analytical and have knowledge or experience in mapping customer led journeys across different digital channels.

You’ll also have:

- Excellent stakeholder management skills, with experience managing complex key relationships with senior leaders
- Strong experience in project management framework (ideally Agile) with the ability to deliver in a fast-paced, output focused environment.
- Demonstrated knowledge or experience of transaction acquiring and payment services.
- Experience as a senior business analyst within financial services

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 77934

Employment Type: Full time

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