Claims Team Leader

**Who are we?**

Capricorn Society is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

Capricorn Mutual Limited was formed in 2003 exclusively for members of Capricorn Society, offering a commercially feasible alternative to insurance. Capricorn Mutual Limited is a discretionary mutual and unlike an insurance company, operates as a non-profit entity solely for the benefit of its members.

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The role and what we are looking for**

We are looking for a new Team Leader to join the Capricorn Claims team. The primary responsibility of the Team Leader is to assist the Claims Manager in leading the claims team in the day to day functions of the Mutual, ensuring effective claims cost management and service related queries are dealt with efficiently and in a timely manner.

Some of your key responsibilities will include
- Allocate and manage resources;
- Managing team members performance and disciplinary issues;
- Develop team members through coaching;
- Modelling Capricorn Culture and Values;
- Manage claim escalations and Member complaints
- Assist team members with difficult members by providing training and guidance;
- Conduct team meetings
- Inspire and motivate team members;
- Report on the performance and productivity of the claims team;
- Conduct recruitment activities, probationary and performance reviews and rostering for all reporting staff;
- Assist claims officers in the management of large quantum or complex claims with a view to finalising the claim as soon as possible;
- Conducting monthly file audit and call monitoring activities including briefing team members on results;
- Monitoring and reporting of Key Result Areas as agreed with the Claims Manager;
- Build relationships with stakeholders across the business;
- Maintain Claims Guidelines and Framework

**What will you bring?**
- Strong technical knowledge of motor, property and liability claims
- Ability to interpret complex Product Disclosure Statements and Policy Wordings
- Five years' experience in claims environment managing property, liability and motor vehicle claims.
- People management experience preferable.
- Demonstrated ability to provide excellence in customer service under limited supervision.
- Tertiary qualification in Financial Services (desirable)

**The next steps