Technical Services Manager

**Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?**

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies - who are all relying on NTT to help them use the power of technology to achieve their ambition in this digital era. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work - whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities.

**Want to be part of our team?**

We are currently looking for a Technical Services Manager to join our Digital Workplace and Contract Centre Professional Services team based in Melbourne.

The Field Services Manager (FSM) is responsible for the successful operation of one or more Business Units within VIC - in this case, our DWP and Cx business. With a Professional Services focus, you’ll own delivery management and utilisation, driving profitability and governance. But most importantly, you’ll lead, develop, inspire and motivate our highly skilled, high performing team of Engineers and Consultants.

**The key objectives of this role include**:

- **People**: Promote our team culture and values, leading by example; Day to day line management; Employee performance and development management, career coaching and mentoring; Interviewing and on boarding new contractors, employees or sub-contractors
- **Projects and Technical Delivery**: work with Resource Coordinator to manage assignments for projects; guide projects through PS governance process; track progress of in-flight projects and ensure client satisfaction; planning for and engagement of managed services; post implementation reviews
- **Business Unit**: assist in bids and proposals including deal governance & signoff; Enable smooth transition of Sales to Delivery; motivate and educate team on go to market; develop relationships with Vendors and leverage partner relationships,
- **Company**: Assist Regional Services management with the establishment of the Services strategy and execution, to achieve revenue and expense targets in line with NTT's overall strategy; drive business consulting; provide cultural leadership through green initiatives and social responsibility programs, manager NTT’s relationships with Customers, Resellers, Suppliers, Vendors and Partners to the benefit of Professional Services
- **Financial**: Forecasting preparation; driving profitability of BU’s against targets; maintaining utilisation levels of billable staff; work with Solutions team to build business demand; monitor and reconcile project financial status

**To succeed in this role, you’ll need**:

- A proven track record in both service delivery and people management in an IT services environment, with a focus on Digital Workplace and Contact Centre Engineering projects
- Demonstrated capability and knowledge in Data Cetnre and Contact Centre to support, guide and mentor your team
- Excellent communication skills - you have the ability to influence, motivate and negotiate
- Understanding of technology, vendors and solutions in the Security space
- Experience managing resources across multiple projects / assignments in a matrixed and nationalised business
- Strong financial and commercial awareness. You’ll ideally have P&L management experience
- Alignment to our values - teamwork, client centricity, professional excellence, integrity, innovation, diversity and respect.
- Proven ability to implement process improvement initiatives
- Excellent planning, administrative, reporting and budgeting ability
- Understanding of project management principles and methodologies
- Proven ability to build and maintain client & vendor relationships

We look for people with a client centric, consultative approach. You’re committed to excellence and ongoing development, and want to leverage the fantastic training opportunities that we offer. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same.**
**In return for your skills and your commitment to our values, you will be rewarded with**:

- a responsive and balanced workplace
- unparalleled IT industry positioning
- industry leading benefits
- an excellent salary and bonus structure
- a talented and focused team.

For more information about this or other opportunities, please contact Raid Ahmad. Please quote our j