Front Office Manager

**Company Description**
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style - from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery.

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job - it’s in our nature.
**Job Description** NRMA Ocean Beach Holiday Resort,** is located just north of Sydney but is a world away, on the picturesque Central Coast at Umina Beach.

We offer an extensive range of camp/caravan sites and accommodation options, from beachfront townhouses, to safari tents and our stylish glamtainers Nestled between the bush and absolute beachfront, we offer a multitude of facilities for the young and young at heart; resort style pools, a splash park, kids club including the Bear Grylls Survival Academy and an onsite café.

We pride ourselves on our stand out guest service and ensuring our guests have the most memorable holiday experience.

**What you’ll do**:
Reporting to the General Manager, you will form and play an integral part in our Head of Department structure. You will ensure the highest possible standards of efficiency and professionalism in the Front Office / Guest Services department. You will lead by example and your hard work and passion will be rewarded with plenty of responsibility and a real opportunity to shine

You will assist in providing managerial oversight and daily coordination to the front office team; from task allocation to team rosters and an escalation point for guest or team queries. You will ensure effective communication and liaison with other departments and Resort Management, to guarantee a smooth operation.

**What you’ll bring**:

- A reputation for providing excellent customer service, with a genuine interest in engaging great conversation with our guests
- Proven experience in leading and managing teams with a customer service focus - hospitality/tourism industry will be highly regarded
- Effective time management and an eye for detail
- Passionate and team-oriented with a "lead from the front" mentality
- Flexible attitude to work hours over a 7 day roster, including weekends and public holidays as required
- CRM system experience not essential but highly regarded (Newbook and/or RMS)

**What’s in it for you?**

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- “ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Discounts on all NRMA insurance products including car, home & travel
- Grow or progress your career and move around the country or across the NRMA Group's business with us.

**Know you belong**:
At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.