Ai & Automation Lead

DingGo Accident Management is rapidly expanding, and we're seeking a curious, tech-savvy, and people-focused individual who’s passionate about leveraging AI and automation to transform how we operate.
This unique role sits at the intersection of product, operations, and learning & development. You’ll work closely with the Chief Product Officer and the Head of Data to define our AI vision, build capabilities across the business, and help us achieve 50% operational optimisation through practical AI integration and product automation.

**Key Responsibilities**

**Strategic Development**
- Partner with the Chief Product Officer, Head of Data and Head of Operations to articulate a company-wide vision for AI and automation (e.g., “Every person, every day, powered by AI”).
- Co-develop enabling guardrails that promote safe, creative, and ethical AI usage across all teams.
- Contribute to product development plans and workshops, bringing operator insights and practical ideas to the table.

**Capability & Training Program Design**
- Design and deliver a hands-on AI capability program tailored to different business units.
- Lead the development of team-specific AI use cases and encourage experimentation and innovation.

**Training Delivery & Optimisation**
- Deliver training for the DingGo Operations team to enhance skills, improve customer satisfaction, and increase efficiency.
- Streamline training processes to improve delivery speed and quality.
- Foster participant engagement and enthusiasm for AI-driven and automation workflows.
- Establish a continuous feedback loop to track training impact and identify areas for improvement.

**Performance Monitoring & Coaching**
- Use operational reports and performance metrics to guide training priorities.
- Conduct regular 1:1 observation session to spot inefficiencies and recommend automation opportunities.
- Identify individual skill gaps through ongoing coaching and support.
- Encourage cross-team collaboration between Claims, Comms, and the NZ team where appropriate.

**Automation Pipeline**
- Own the process automation pipeline: track feature builds, identify new use cases, and liaise with the Chief Product to prioritise new features and proof-of-concepts.
- Work closely with the Head of Data, Head of Operations and the Chief Technology Officer on designing and delivering AI and automation solutions
- Stay up to date on advancements in generative AI, workflow automation, and low/no-code tools.

**What we are looking for**:

- Experienced project manager or product manager with experience in utilising AI tools for automation as well as writing technical product/feature briefs for developers.
- Proficiency in **Jira**, **Microsoft Office**, and **Google Workspace**.
- Excellent **communication and interpersonal skills**, both written and verbal
- Highly organised with strong **time management** and multitasking abilities
- **Flexible and resilient** in a fast-moving, evolving business setting
- Attention to detail and commitment to **delivering high-quality service**:

- A positive attitude and a team player who contributes to a **supportive and energetic work culture**.

**Why join DingGo?**
- We’re a market leader offering innovative solutions with a rapidly expanding footprint across ANZ.
- You’ll be supported by a team that’s invested in your success, alongside a diverse group of colleagues who truly live and breathe our company culture
- Play a key role in shaping the future of accident management
- Our offices are located in Rhodes, which includes a free gym membership, an indoor heated swimming pool, showers, complimentary towels, and occasional lunch events and socials.
- Our office is always stocked with food and snacks, offering a wide range of breakfast items available to the DingGo team.

You will live and breathe our core values focused on **Care, Value, and Ease.**

Pay: $90,000.00 - $150,000.00 per year

**Benefits**:

- Free drinks
- Free food
- Gym membership
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Rhodes NSW 2138: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years' experience do you have as an AI Product Manager?

**Experience**:

- Jira: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person