Customer Service Representative

2 weeks ago

Singleton, Australia Minetek Full time

**About the Company**:
Minetek is a global solutions provider based here in Australia. The business works with industry to provide more sustainable ways to manage air, water and sound compliance, as a leader in the provision of water evaporation, water management, underground ventilation, sound attenuation and noise control solutions.

With over 150 years combined experience, the business has successfully delivered thousands of 'world-first' projects for hundreds of clients across the globe.

**About the Role**:
The development of an experienced Customer Service team is essential to the growth and evolution of our business.

Based in our Singleton office, this newly created team will be responsible for providing day-to-day sales admin and customer service support to the multiple divisions within the business and its supporting entities.

With our customer being your top priority, you must have excellent communication skills, the ability to problem solve, multitask and work together as a team.

**Responsibilities**:

- Maintaining records of customer interactions
- Processing customer accounts and filing documents
- Compiling reports on overall customer satisfaction
- Managing ETA's, returns, warranty claims and general order queries
- Work closely with other teams to find solutions for our customers
- Ensure complaints are resolved quickly and expertly
- Assist other areas as required

**Requirements**:

- Demonstrated customer service experience
- Strong written and verbal communication skills
- Professional phone manner
- Ability to multitask, prioritise and manage time effectively
- Organized with high attention to detail
- Resilient and solution oriented attitude
- Basic data entry knowledge
- A technical aptitude and/or interest in the heavy industrial sector beneficial
- Ability to work independently and proactively
- Able to work towards deadlines and KPI's
- Prior experience with HubSpot, beneficial.
- Prior experience in a practical sales or customer service role would be considered highly advantageous.

**Benefits**:

- Competitive salary and team commission
- Monday to Friday, no weekends
- Professional work environment and supportive team culture
- Complimentary lunches
- Career development opportunities
- Staff recognition programs
- In house gym, kitchen & coffee facilities
- EOY/Christmas shut down
- Be a part of a global company experience steady growth

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