Helpdesk Support Consultant

6 days ago

Wacol, Australia Komatsu Full time

**The Opportunity**:
The Smart Construction **Helpdesk Support Consultant’s **primary role is to provide **remote helpdesk** support, advice and guidance in all infrastructure site, machine, positioning and digital technologies for **Komatsu customers and internal staff**. You may also be required to provide assistance to Smart Construction Technology Advisors with calibrations and on-site support.

In this role, you will maintain a level of technology understanding and experience through involvement in technology, internal testing, proof of concept (POC) and User Acceptance Testing (UAT). Ultimately being a part of the skilled technology delivery and support to our customer base upon release and commercialisation.

**Roster**:Monday to Friday***

**Role Located**:Wacol

**Komatsu Benefits**:

- ** Paid Parental Leave**:12 weeks of paid primary carer parental leave
- ** Technology**: Discounts on Apple, Dell, Lenovo and Microsoft products
- ** Financial**:Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection options available
- ** MyCareer**:Recognition and awards, opportunity to complete recognised Cert III courses, Diploma’s in Leadership & Management, and an Educational Support Program
- ** Health**:Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- ** Cars, Home & Hardware**:Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- ** Travel**: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus

**Your Knowledge, Skills, and Abilities**:

- Ideally be a Survey, Civil engineer or Electrical engineer graduate with a Certificate III, Diploma or Bachelor level qualification
- Certificate II, III, or IV in Integrated technologies will be highly regarded
- ** Preferred** 2 years proven experience working with agnostic data sets and all key survey technology brands
- ** Preferred** experience with integrated machine control, set-up, calibration, operation, training and handover
- ** Preferred** experience with aftermarket positioning, weighing and/or other system installations, calibration, operation and training/handover
- Strive to innovate or identify new opportunities to constantly improve for the company and customer benefit
- Ability to manage high degree of sensitivity and confidentiality
- Highly motivated to learn and be part of this exciting journey
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._

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