Change Manager

6 days ago

Canberra, Australia FinXL Full time

Location:
- Canberra, Australian Capital Territory- Job Type:
- Contract- Specialisation:
- Government- Salary:
- Negotiable- Reference:
- CR/019080_1665377207**6 Months Contract**

**ACT Canberra**

**Must be Australian Citizen with NV1 Clearance**

***

FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance. We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.

Australian Federal Government Agency has a requirement for an experienced** Change Manager **in Canberra.

The Change Manager controls all changes in a standardised manner in relation to the Department and Enterprise Service Management Centre (ESMC) policies, procedures and plans.
Reporting directly to the Customer Delivery Manager, the position leads the implementation of Change Management process across the account aligned to ITIL framework, to ensure the process requirements and applicable controls for the Enhanced Capability Team (ECT) are robust.

**The Change Manager is accountable for management of day to day Changes in line with the client which includes but is not limited to;**

Convening, Chairing and documenting of Client specific internal CABs including Emergency CABs (ECAB)

Attend and participate in Client convened CABs

Request for Change (RFC) impact assessment and categorisation

Ensure RFC's have been completed adequately, including a review of the testing signoff implementation and back out plans

Work with Change Initiators to rectify where RFC's do not meet RFC requirements

Ensure RFCs meet the required lead times

Creation and management of the Forward Schedule of Changes (FSC)

Ensures reviewed RFC records are completed with appropriate CAB authorisation.

Adoption of a zero tolerance to unauthorised Changes

Create and deliver Change Management reporting as required to meet ICS and Client requirements

Ensure all RFC are documented in the Client service management tools.

Review forward schedule to ensure that conflicts do not exist. Negotiate client to resolve as required.

Take corrective action or escalates process issues to relevant business

May be required to work on-site at Client premises

Complete Risk assessment of changes and mitigate as required

Manage Issue tracking on your lead accounts and maintain a register of agreed actions

FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts. We are committed to environmentally friendly practices in both our own operations and our work with clients.

FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.

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