Change Manager
2 days ago
**Work options**:
**Security Clearance Required for this role**:
- ** Must have at least Negative Vetting 1 (NV1) security clearance, NV2 preferred.**:
- ** Must be an Australian Citizen**:
- ** Mon to Fri - office hours**
Working from our Canberra client site, you'll collaborate closely with a small team to ensure seamless implementation of changes and releases, adhering to strict Defence policies and procedures.
Key Responsibilities:
- Prepare changes to meet operational requirements.
- Coordinate changes effectively across multiple vendors.
- Conduct governance activities in alignment with change and release processes.
- Ensure strict adherence to Defence change and release policies.
- Facilitate change reviews and approvals.
- Manage the forward schedule of change, mitigating scheduling conflicts.
- Identify and implement Continuous Service Improvements.
- Commit to adhering to Defence delivery methods and outcomes.
Secondary Role Functions:
- Support incident, problem, and service request fulfillment processes.
Essential Criteria:
- Self-motivated with a drive to achieve deliverables and positive outcomes.
- Excellent presentation, engagement, and communication skills (written and verbal).
- Ability to work both independently and collaboratively as part of a team with mínimal supervision.
Highly Desirable Skills and Experience:
- ITIL V3 or V4 certification or understanding of ITIL processes.
- Understanding of how change and release management processes integrate with other ITIL processes.
- Familiarity with Defence ITSM processes.
- Hands-on experience with Service Manager or other service management tools.
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