Assistant Night Manager

At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Central Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant
- Market & Meander, and the iconic rooftop bar
- Merrymaker, with panoramic views of Adelaide, we are setting the trend for local dining and cosmic cocktails

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for an Assistant Night Manager who can make transactions feel seamless, offer thoughtful neighbourhood insights, and anticipate every request to make our guests feel right at home and ignite their curiosity.

**A little taste of your day-to-day**:
The Assistant Night Manager plays a pivotal role in ensuring the smooth operation of the hotel during overnight hours, supported by the Night Manager and Night Auditors. Night team shifts start at 11:00pm and finish at 7:30am.

Every day is different, but you’ll mostly be:

- A neighbourhood host - know what’s happening in the neighbourhood and the hotel; keeping up to date with events, activations and hotel information
- Ensuring the accurate and timely completion of the night audit function
- Acknowledging IHG One Rewards members and returning guests
- Assisting in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
- Checking guests in, out and managing any wake-up call requests
- Performing other duties such as concierge services, room service and special guest requests
- Overseeing the safety and security of the hotel and its guests
- Leading and mentoring the night team to deliver exceptional services

**What we need from you**:
At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

A passion for Adelaide and our local region is what sets us apart from the rest
- Experience in hotel Front Office/Rooms division, demonstrated leadership experiences is advantageous
- Excellent written and verbal communication skills
- Strong attention to detail, financial acumen and sense of ownership when identifying issues and solutions
- Computer literacy, including familiarity with PMS software and Microsoft Suite
- Resilience, with the proven ability to manage a crisis
- Flexibility - Available to work a predominately overnight roster including weekends and public holidays
- Compliance - accredited Responsible Service of Alcohol, Safe Food Handling Certificate, South Australian Responsible Persons Badge and First Aid Certificate are required to perform the role, and must be maintained

**What you can expect from us**:
Let’s #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

- A freshly laundered uniform
- Paid birthday leave
- Hotel perks like accommodation and F&B discounts
- Access to our discount retail platform that makes your pay go even further
- Enhanced parental leave
- Proactive paid wellbeing days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG

We are proud to be IHG and we know you will be too. Visit IHG Careers to find out more about us.

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Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.