Night Manager

2 weeks ago

Greater Adelaide SA, Australia Avani Full time

**Company Description**
AVANI Hotels & Resorts are perfecting balance between work and play, design and function, service and privacy, laid-back and lavish. Our city and resort destinations pulse with life, emanating from our buzzy social spaces and extending throughout the hotels. Authentic and sustainable dining nourishes our guests while stylish, comfy rooms are where their dreams are made.

With properties in Australia, Europe, The Middle East, Asia, and Africa, the Avani portfolio is growing all the time. No matter where in the world a guest discovers us, they’ll find a hotel that gets the balance right. We believe we’ll make a lot of friends by delivering a seamless stay, from a warm welcome to a fond farewell. All delivered with a genuine smile and a cheeky wink.

AVANI Adelaide Residences provides the perfect mix of design and comfort and boasts onsite facilities which include 50 Stylish suites, heated lap pool, outdoor BBQ deck, 24hr gym, steam room and sauna, cinema, library and golf simulator. You will be joining a hard-working, professional and friendly team involved in the delivery of an outstanding service to our guests.

We are seeking experienced positive, friendly and enthusiastic Night Manager on a full-time basis for **AVANI Adelaide Residences**. You will be joining a hard-working, professional and friendly team involved in the delivery of an outstanding service to our guests.

**Responsibilities**:

- Conduct guest arrivals and departures.
- Confidently provide personalised, proactive guest service
- Impart your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions;
- Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards.
- Maintain professional, open and honest communication to assist guests and make accurate bookings.
- Ensure that all daily tasks are completed accurately and in a timely manner;
- Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures;
- Ensure guest queries and complaints are handled efficiently and effectively;
- Manage the Reservations system in order to maximise bookings, availabilities and revenue streams
- Reconcile daily finances and reporting statistical and financial information
- Assist in general administration duties in the Front Office department and general duties across the Housekeeping, Maintenance and Food and beverage departments as required.
- Work unsupervised and exercise initiative

**Qualifications** To be successful**
- Minimum 2yrs Hotel experience
- Demonstrated experience in Front Office Operations
- Strong problem-solving skills

**Additional Information**
Join our positive and vibrant team and be rewarded with these team benefits:

- Discounts on accommodation across all Minor Hotel brands
- Discount when you visit any of our restaurants, cafes and bars
- Paid Birthday Leave & Paid Vaccine Leave
- Career progression
- Reward & Recognition programs

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