Claims Consultant, Rest Super

2 weeks ago

Sydney, Australia TAL Full time

Company Description
- Join Australia’s No.1 Life Insurer
- Focus on customer service, achieving better health outcomes and driving thought leadership
- Career progression and excellent employee benefits
- Welcome to This Australian Life._

From the millions of Australian’s, we protect, to those that make it happen every day at TAL, people really are what we’re all about.

TAL needs people who represent our diverse Australian community. People who embrace our spirit and inspire confidence in their colleagues, customers and community.

People who are passionate about making the most of the choices and options we provide. People who do what’s right, aim high, and work smart.

**Job Description**:
Working in our Rest Super Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

Responsibilities include:

- Independently manage a portfolio of life insurance claims end-to-end
- Assess, analyse, calculate and finalise claims payments
- Active engagement of -external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customers
- Provide exceptional customer service in accordance with our philosophy, policy and claims procedures
- Participate in case conferences, peer case discussions, and instructing third party service providers

**Qualifications**:
To be successful in this role you will have,
- Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claims
- Retail, Group or Direct claims case management experience - highly desired
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn

Additional Information

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

Recruitment agencies please note: Our Talent Acquisition team does not require recruitment support for this role.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

  • Superannuation Consultant

    5 days ago

    Sydney, Australia Rest Full time

    **Company Description** Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders **Closing date: Sunday 11th May 2025**. Please note Rest does not accept speculative resumes from recruitment agencies. - Provide Superannuation education and training to our members. - Experience...

  • Senior Analyst, Responsible Investments

    2 weeks ago

    Sydney, New South Wales, Australia Rest Industry Super Full time $120,000 - $140,000 per year

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 24th October 2025Please note Rest does not accept speculative resumes from recruitment agenciesRest will review applications prior to the closing date and may close the role earlierJob...

  • Senior Manager People Experience

    1 day ago

    Sydney, New South Wales, Australia Rest Industry Super Full time $120,000 - $180,000 per year

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 2nd November 2025.We can consider both Sydney and Melbourne based candidates for this position.Please note Rest does not accept speculative resumes from recruitment agenciesRest will review...

  • Advice Technology Consultant

    3 days ago

    Sydney, Australia Rest Full time

    **Company Description** Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders **Closing date: 13th January 2025** Please note Rest does not accept speculative resumes from recruitment agencies - ** Financial Services - Award-Winning Superannuation Fund Provider**: - ** Key...

  • Finance Associate

    1 week ago

    Sydney, New South Wales, Australia Rest Industry Super Full time $60,000 - $90,000 per year

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersPlease note Rest does not accept speculative resumes from recruitment agenciesJob DescriptionLeading Industry Fund - Recognised as a LinkedIn Top 5 Place To WorkSupport the Effectiveness of...

  • Senior Business Analyst, Risk Analytics

    1 day ago

    Sydney, New South Wales, Australia Rest Industry Super Full time $120,000 - $180,000 per year

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 31st October 2025Please note Rest does not accept speculative resumes from recruitment agenciesRest will review applications prior to the closing date and may close the role earlierJob...

  • Senior Service Specialist

    1 week ago

    Sydney, New South Wales, Australia Rest Industry Super Full time $120,000 - $140,000 per year

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersPlease note Rest does not accept speculative resumes from recruitment agenciesJob DescriptionJoin An Award-Winning Superannuation Fund ProviderTransactional & Compliance Communications Focus Meeting...

  • Motor Claims Consultant

    3 days ago

    Sydney, Australia Advent Claims Australia PL Full time

    **About Us** Advent Claims Australia is a trusted **Third Party Authority (TPA)** representing one of the world’s leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced **Motor Recovery / Settlements Specialist** to join our friendly, professional team in Sydney's CBD. **What We Offer** -...

  • Leadership Manager

    1 day ago

    Sydney, New South Wales, Australia Rest Industry Super Full time $120,000 - $180,000 per year

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 2nd November 2025.Please note we can consider applications from both Sydney and Melbourne based candidates.Please note Rest does not accept speculative resumes from recruitment agenciesRest...

  • Senior L&D and OD Manager

    1 day ago

    Sydney, New South Wales, Australia Rest Industry Super Full time $120,000 - $180,000 per year

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 8th October 2025This role is open to both Sydney or Melbourne based candidates.Please note Rest does not accept speculative resumes from recruitment agenciesRest will review applications...