Service Advisor

21 hours ago

Brookvale, Australia Northern Beaches Volkswagen Full time

**Northern Beaches Volkswagen **is currently looking for a highly motivated and passionate individual to join our service team as **Service Advisor**, based on the stunning Northern Beaches of Sydney.

Experienced or keen to gain experience? Keep reading on

Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership’s service department.

**This includes the following**:

- Meeting and greeting customers both in person and online
- Answering customer enquiries regarding their vehicles service
- Seeking approval for additional service work found during vehicle inspections
- Ensuring all customer requirements & commitments are met in a timely manner
- Build relationships with customers and internal stakeholders for long term business success
- Delivery quality customer service focusing on win, win outcomes for our customers
- Being proactive, having great time management skills and ensuring the Volkswagen Customer Experience is a priority focus

The Service Advisor role is strongly customer-service focused, as well as having elements of sales, and automotive knowledge. Therefore, a background in these fields would be highly advantageous but not essential.

**About you**:
If you are someone that takes pride in their customer service skills, values reliability and efficiency with a positive ‘can do’ attitude, then we are looking for you

You will ideally possess:

- Experience within a Service Advisor role is preferable
- General understating of a vehicle’s components & functionality
- Keenness to learn and grow
- Desire to deliver exceptional customer service
- Operate with a high level of Integrity
- Solid interpersonal skills
- Bubbly personality
- Have an appetite for on-line learning and product training

We are looking for a passionate individual with exceptional customer service skills and we are willing to train the right person with the right attitude.

**The Benefits**:

- Be a part of a large **Family Owned Business**, where you have access to a network of opportunities across locations and brands.
- Be part of a great Team of people with amazing work culture.
- Have the opportunity to grow and develop with future career progression within the business.

**Northern Beaches Volkswagen **is part of a large and dynamic Family Owned automotive retailer, CKD Automotive Pty Ltd. We are represented over 4 large locations in Sydney with 14 franchises, and priding ourselves of delivering an exceptional customer experience to the thousands of customers we deal with.

We are an equal opportunity employer and would love to hear from you

Pay: From $70,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplementary Pay:

- Commission

Ability to commute/relocate:

- Brookvale, NSW 2100: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Current NSW Drivers Licence (with the ability to be able to drive a Manual)

Work Authorisation:

- Australia (required)

Work Location: In person

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