Head of Investment Operations

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

This role is expected to make an impact by leading a high-performing and engaged team of people that oversee the end-to-end investment operations activities for AMP’s North platform. This includes trade execution and settlement, cash management, in-specie transfers, income/distributions, corporation actions, tax, reporting and financial activities that are critical in providing exceptional service to advisers and customers. This role is critical in driving efficiencies through continuous improvement, reducing operational risk and cost, enhancing adviser and client experience, ensuring compliance with relevant regulations and industry standards and supporting scalable growth across the platform.

**How you’ll make an impact**
- Lead and manage the investment operations team that supports North Platform’s investment proposition (including its market-leading managed portfolio proposition)
- Foster a high-performance culture within the operations team, driving engagement, accountability, and continuous improvement.
- Oversee teams / managers responsible for the daily investment operations responsibilities for the North Platform that includes trade processing, settlements, transfers, reconciliations, cash management, unit pricing, distributions, fund additions and terminations, tax, reporting, investment governance, investment mandate compliance and corporate actions
- Manage day-to-day external relationships with custodians, brokers, fund managers, and other third-party service providers (and liaise with product about strategic relationship issues)
- Collaborate with key internal stakeholders including product, managed portfolio, technology, tax, legal, risk and compliance teams.
- Contribute to strategic initiatives to support growth and enhancements to North’s offer.
- Drive continuous improvement in operational processes, systems, and controls.
- Ensure compliance with relevant regulations, industry standards, and internal policies related to investment operations
- Support onboarding and operational due diligence for new investment options and offboarding of terminated investment options

**What you will bring to the team**

Ideally, you will bring the following experiences to this role:

- Extensive experience, 10+ years, leading an investment operations or similar function within a wealth management, superannuation, or platforms environment and driving a collaborative, high performance culture
- Proven experience in driving a collaborative, high performance culture and delivering results through others via effective leadership and coaching
- Experience in the successful management and implementation of regulatory changes
- Demonstrated ability to implement operational and/or organisational change
- Competent understanding of managed funds, SMAs, ETFs, listed securities and other platform offerings
- Ability to contribute to the development of business plans and present in senior leadership environments
- Strong experience of managing multiple initiatives and projects successfully
- Competent understanding of the regulatory and compliance regime for financial services
- Experience in identifying, assessing and addressing operational risk
- Understanding of competitors propositions and industry trends, as they relate to the wealth management, in particular platforms environment
- Ability to coach, motivate, influence and engage team members to build capability in a fast paced, high-volume environment
- Excellent relationship development and stakeholder management skills that can traverse senior leaders and peers across business unit and the wider AMP business
- Strong ability to coach, motivate, influence and lead teams in a fast-paced environment and/or through period of change.
- The ability to develop and implement initiatives and business processes to drive cultural change and inspire their team to deliver consistent and accurate results for the business.
- Ability to articulate strategic intent and transformational execution to a broad range of direct reports, peers and stakeholders.
- Ability to manage competing priorities and identify and escalating at risk and/or on wat