Product Manager

Department of Premier and Cabinet
Corporate and Government Services
Service Tasmania

Applications must be submitted by Sunday 15 September, 2024 11:55 PM

**Position details**:
**Applications close**:

- Sunday 15 September, 2024 11:55 PM AEST**Award/Classification**:

- Tasmanian State Service Award - General Stream Band 7**Salary**:

- $125,536.00 to $132,125.00 per annum**Employment type**:

- Fixed-term, full-time**Region**:

- South**Location**:

- Hobart**Job description**:

- This role is responsible for managing the product roadmap for myServiceTas to ensure that enhancements, new features and bug fixes are prioritised to deliver greatest benefit for customers and government agencies. The role coordinates the non-technical aspects of myServiceTas including user research and testing, user interface design, stakeholder liaison and development of proposals and procurement documentation for future phases. The incumbent will work closely with the Manager, Systems and Application Services who has responsibility for the technical implementation and management of the myServiceTas platform and associated vendors.We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

**Period of Appointment**:
This is a fixed term appointment for a period of 2 years

**Hours per fortnight**:
Up to 73.5 hours - flexible options available.

**Duties**:

- Maintain the ongoing product roadmap for myServiceTas, including feature prioritisation, product backlog management and liaison with key stakeholders
- Advocate for the customer in the planning, design, build and operational phases of myServiceTas, using evidence gathered from customer and community feedback, user testing, staff insights and platform analytics to ensure that platform development is customer driven.
- Lead the design and testing of the user interface for myServiceTas, including visual standards and layout, use of plain English, and WCAG accessibility.
- Lead and facilitate cross-functional design workshops and teams to elicit requirements, capture user journeys, validate business rules and design/test future state product features
- Project manage the planning, design and implementation of enhancements and new myServiceTas functionality, including the preparation of proposals, business cases and procurement documentation.
- Develop and maintain productive relationships and strong communication links with client agencies. Maintain excellent working relationships with other staff and managers within Service Tasmania, and key internal and external stakeholders and service providers/vendors.
- As a senior Service Tasmania employee, provide high level advice to contribute to the leadership, strategic planning, policy development and future direction of Service Tasmania.
- The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification.

**Desirable Requirements**:

- Tertiary qualifications in a relevant discipline are desirable.
- Training or experience in human-centred design principles and Design Thinking

**How to apply**:
**Please note that we do not require a separate statement addressing the selection criteria.**

**For more information**:
Andrew Gillies
Deputy Director - Strategy and Business Development
Phone: 0417 321 840