Manager, Alerting Systems

1 week ago

Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

Job Function: Information and Communications Technology
- Date Posted: 23 Jan 2025
- Job Requisition ID: 1981
- Play a key role in supporting mission-critical alerting systems
- Manage and lead technical support for the Emergency Alerting System (EAS)
- Full-time, 12 month fixed term contract based at Burwood East

**About Triple Zero Victoria**:
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

**About the Role**:
Day to day responsibilities include:

- Provide high-level technical advice across the design, performance, and service functions of emergency services communications systems, including the alerting systems contracts and relevant standards
- Offer expert technical support to stakeholders, ensuring high-quality advice and recommendations for the operation of alerting systems
- Support change initiatives for alerting systems, ensuring proper integration and managing related issues
- Advise the Senior Manager, Operational Telecommunications Systems and the State's Contract Manager on service requests and contract modifications, assessing risk and impact on systems like EAS, SAS, and TZV CAD
- Conduct research and analysis on complex technical issues, such as network performance and capacity, and lead the resolution of emerging risks and trends
- Mentor and support the development of the Alerting Systems Technical Specialist while managing operational incidents, changes, and issues, including after-hours coordination as needed.

**About You**:
To be successful in this role, you will need to demonstrate the following skills and experience:

- Extensive experience in the Emergency Services Sector, particularly in an Operational Communications environment
- Proven leadership skills with current experience in managing and leading high-performing teams
- In-depth knowledge of critical alerting systems, with a focus on the Emergency Alerting System (EAS) service
- Excellent interpersonal skills, with the ability to collaborate effectively with a wide range of stakeholders.

**What We Can Offer You**:
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

**How to Apply**:
**Applications must be submitted by 11.59pm, Sunday 9 February 2025.**

**Other Relevant Information**:

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