Ict Computer Services Team Leader

**Employment Type**: Permanent Full Time
**Position Classification**: Computer Manager Grade 2

**Location**: Nepean Hospital
**Remuneration**: $128,497.00 - $145,069.00 per annum
**Hours Per Week**: 38
**Requisition ID**: REQ567068

**Applications Close**: 01/05/2025
- With _**_CORE_**_ Values of _**_C_**_ollaboration, _**_O_**_penness, _**_R_**_espect and _**_E_**_mpowerment,_
- working with us will ensure your professional life is provided every opportunity to succeed_
- and develop in your chosen career role._

**About Us**
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

Are you a talented, passionate IT Professional who is looking to work in a dynamic support position? Nepean Blue Mountains Local Health District is looking for a Computer Services Team Leader so if this sounds like you, we invite you to explore our Team Leader opportunity.

The Computer Services Team Leader is responsible for the customer service, service desk response daily performance and organisation of the Computer Services Team. To be successful in this role, you are someone who has a technical background, mixed with some project delivery and ideally some management\Team Leader experience. This position will lead the Infrastructure systems and end-point compute teams in the Computer Service department within ICT.

If you are an experienced professional with drive and passion, who enjoys coordinating with teams to ensure customer service needs are met, projects are delivered and that you and the team make real innovative change that meets or exceed the needs of the organisation, we have the perfect job for you

**Benefits available to eligible NBMLHD employees**
- Accrued Day Off (ADO)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

NBMLHD is committed to implementing the child safe standards. For more information, please click here **Child Safe Standards**.

**What you will bring to the team**
- Extensive experience working in an ICT Senior support position with demonstrated strong technical skills (Office 365, Intune, SCCM, Win 11, Server 2019+) and the proven ability to provide direction and recommendations to stakeholders to assist solving contemporary ICT challenges.
- Demonstrated ability to identify, foster and maintain effective relationships with stakeholders and a proven ability to motivate others, cultivate a positive team culture and achieve strategic objectives and KPI’s.
- Strong analytical mindset and skills with the capacity to interpret issues and display trend analysis skillsets to identify and determine problems, deal with challenges creatively and develop solutions and execute remediation plans and engage key stakeholders through to completion to achieve business focused solutions
- Demonstrated understanding and experience in developing, managing and using work schedules, resource plans, communication plans, action trackers, risk registers and experience in the use of Service Desk toolsets for job allocation and management across a diverse team.
- Proven team leadership and management experience and experience managing third party suppliers and vendors to deliver timely support, consultancy and assistance under business as usual and project conditions.
- Proven ability to lead, manage and participate in endpoint and server architecture and design workshops to provide innovative technical solutions in the health environment and demonstrated superior analytical and technical problem solving and incident management skills with the ability to look outside the box for technical solutions to break\fix situations.
- Demonstrate a Service Delivery mindset with a Customer Experience focus with experience delivering IT service using a service management framework such as ITIL to provide capacity, availability, problem and incident management.
- Proven ability as an excellent communicator, able to communicate at all levels across the organisations to convey complex principles, using both verbal & written communication methods across a variety of media to all internal/external teams, internal/external stakeholders, vendors, suppliers and all other parties.

**Need more information**?