Customer Care Coordinator

7 days ago

Clayton, Australia PERA Full time

Duties:

- Handling and responding to all inquiries regarding the claims process, including claim updates and claim outcomes
- Processing customer orders and repair accurately and efficiently, ensuring that all necessary information is collected and recorded
- Resolving customer complaints and issues in a timely and professional manner, finding solutions that meet their needs and exceed their expectations
- Maintaining accurate records of customer interactions and transactions, including order details, complaints, and solutions
- Coordinating with other departments, such as sales, marketing, and shipping, to ensure that customer needs are met and issues are resolved quickly

Qualifications:

- High school diploma or equivalent, with some college coursework preferred
- Prior experience in a customer service role, preferably in retail and wholesale
- Excellent communication and interpersonal skills, with the ability to remain calm and professional in high-pressure situations
- Ability to work independently and as part of a team, with a positive and proactive attitude towards problem-solving and customer service

**Salary**: $52,000.00 - $55,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Clayton, VIC 3168: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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