Client Care Call Administrator

3 days ago

Coburg North, Australia Tomra Full time

Company Description

TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.

TOMRA Food is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. This person will be operating in the Business Area TOMRA Fresh within TOMRA Food.

**Job Description**:
We have a great opportunity for a customer centric specialist to join our dynamic and high performing Client Care team. This role focuses on developing and maintaining positive customer relations and coordinates with multiple functions across the company to ensure customer requests are handled with care and we are providing a high level of service. This role is team-oriented, and we want someone that possesses strong telephone, computer and problem-solving skills.
- Create cases and work orders for all Field Service Representative (FSR) work.
- Dispatch FSRs for planned and unplanned maintenance such as assessments, start-ups, training, installation, maintenance and repair services.
- Communicate across multiple levels of the organization to coordinate proper resources as required
- Process and submit estimates to customers for all service as required.
- Properly forecast and schedule correct number of hours and/or days for FSRs.
- Ensure scheduling FSRs within guidelines of our Fatigue Policy.
- Work with ANZ region on logistics related to ship dates, tracking information, and updating customer as needed.
- Actively monitor backlog of regional parts orders to ensure timely delivery to customer.

*** Please note this role is Monday to Friday 7.30am - 3.30pm**

**Qualifications**:

- At least 1 years experience in a contact centre/phone based role is essential
- Experience in the service industry with relation to scheduling preferred
- Ability to resolve complex customer complaints and enquiries
- Excellent customer service skills with the ability to quickly identify and effectively respond to internal and external customer needs
- Excellent communication skills, both written and verbal
- Experience in using Microsoft Office Suite package and Salesforce or Microsoft Dynamics 365 would be seen as an advantage
- Strong team player willing to do other functions as needed

Additional Information
- Award winning, Innovative kiwi success story
- Competitive remuneration package
- Birthday leave - have a day off on us
- Fantastic career opportunities locally and globally
- Weekly Friday socials and other events through the year
- We invest in you with professional training and development

  • Sales & Bookings Call Centre Agent

    2 weeks ago

    Coburg, Victoria, Australia Addikted to Ink Full time $60,000 - $65,000 per year

    Join our flagship studio as a Sales & Bookings Call Centre Agent, where you'll drive bookings, hit sales targets, and work alongside our National Manager to deliver exceptional client experiences across our network.If you thrive on organisation, love connecting with clients, and are driven by results, this could be the perfect role for you.What You'll DoAs...

  • Project Administrator

    7 days ago

    Coburg North, Australia Sharp & Carter Full time

    Located in Coburg | Onsite Parking | Full time Monday - Friday - Take on a varied administration role where no two days are the same - Temporary position with an immediate start! - Located in Coburg |Onsite Parking | Full time Monday - Friday - Take on a varied role where no two days are the same - Temp to perm position with an immediate start! **The...

  • Client Care Representative

    3 days ago

    North Melbourne, Australia The Lost Dogs Home Full time

    Job Overview **WORK TYPE**: - Part Time **LOCATION**: - North Melbourne **JOB TYPE**: - Veterinary Services, Customer Service **DATE POSTED**: - 24 Jan 2025 AUS Eastern Daylight Time **APPLICATIONS CLOSE**: - 21 Feb 2025 AUS Eastern Daylight Time **Part-time - 46 hours per fortnight** **About us**: At The Lost Dogs’ Home, we are a foundation in...

  • Client Care Representative

    2 weeks ago

    North Melbourne, Victoria, Australia The Lost Dogs' Home Full time $60,000 - $80,000 per year

    Job OverviewWORK TYPE:Part TimeLOCATION:North MelbourneJOB TYPE:Customer ServiceDATE POSTED:29 Aug 2025 AUS Eastern Standard TimeAPPLICATIONS CLOSE:21 Sep 2025 AUS Eastern Standard TimePart-time – 62 hours per fortnightAbout us:At The Lost Dogs' Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of...

  • Client Care Representative Clinical Administration

    7 days ago

    Caulfield North, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Client Care Representative

    7 days ago

    North Sydney, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Client Care Representative

    1 week ago

    North Sydney, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Administration Assistant

    7 days ago

    Coburg, Australia Wintringham Full time

    **Administration Assistant** **Gilgunya Residential Aged Care** **Part Time Basis** - **Join a rapidly growing not-for-profit organisation with a commitment to social justice**: - **Wintringham promotes ongoing training and professional excellence**: - **Competitive base rates - $33.02 per hour + super + 17.5% leave loading**: - **Access to NFP Salary...

  • Administrative Assistant

    5 days ago

    Coburg, Australia Breeze Group Labour Specialists Full time

    Working with one of our valued clients **Breeze Group** are looking for an adminstrative assistant. Working hours for this position would entail 7-8am starts and finish approximately 3.30-4.30pm. Some initial training will be involved but any prior experience would be a considered advantage. This role would include but not limited to the following...

  • Client Service Officer

    5 days ago

    Coburg, Australia Demant Full time

    **Who is Audika?** - #LI-TF1#LI-ON#audika_Australia - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130...