Business Support Manager

Full-time role
- Location: Southern NSW Lead multi-site Ampol retail stores and drive best practice

**About Ampol**

Ampol is **Powered by People**. It is a great place to work. We are an inclusive company, incredibly proud of our diversity, and we respect and value the contributions of all our people.

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose come from the people, businesses, industries, and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives - Ampol. Powering better journeys, today and tomorrow.

Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. Ampol is a proud company that has been part of Australia's story for more than a century, we have supported Australians to travel far and wide, and we’ll be here for centuries more, powering better journeys for today and tomorrow.

We are proud to be recognised as an employer of choice for women by WORK180 and are winners of an Employer Brand award through LinkedIn. Check out one of our key leader's career stories, supported by Ampol. 7 Leadership tips for women in male-dominated fields - WORK180

**About the role**:
You will lead a team of up to 10 - 15 Store Managers with approximately 150 employees across multi-sites.

This is a full-time role, focused on driving shop sales and fuel volume, providing solid leadership, and coaching to team members, identifying key market trends, and delivering high levels of customer satisfaction.

**Key responsibilities**:

- Analyse key trends in P&L performance and putting effective action plans in place to improve performance as required.
- Monitor the execution of retail initiatives, promotional programs and ensuring the customer offer is executed across each site.
- Provide strong coaching and leadership to all Ampol retail employees in this area.
- Develop workforce resourcing plans for your territory, including implementation of workforce succession planning.
- Drive compliance and ensure operations are conducted in a safe and timely manner.
- Keep up to date with the latest competitor activity, local community initiatives, and customer demographics to develop retail responses in the market. Communicate with stakeholders and being highly organised to effectively influence and work alongside regional teams, support functions and the retail operations team.

**About you**:
An individual who is passionate about coaching and mentoring retail employees to drive business results. Ideally you will have previous multi-site retail operations, with a detailed understanding of P&L drivers from both store and market level perspectives matched with an ability to drive change and cost efficiencies.

**Key skills and experience**:

- Commercial acumen, exceptional people leadership capability
- Lead and promote a strong customer experience culture.
- Strong attention to detail to detail to maintain excellent retail standards. Ability to be available ‘on call’ outside of standard business hour.

**Our benefits**
- Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on fuel for two privately used cars
- Car fuel allowance for this role.
- We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
- BabyCare Package - financial and flexible support for parents transitioning back to work.
- Need some wheels? Novated Lease options are available.
- Invest in your future with the Employee Share Scheme
- Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.
- Ampol Limited Benefits | WORK180 Endorsed Employer

**Applications close Sunday 27th October 2024