Customer Service Advisor

7 days ago

Footscray, Australia Western General Bodyworks Group Full time

**Key responsibilities include, but not limited to**:

- Present a welcoming and helpful face to our business, both FOH and on the phone
- Maintaining the visual presentation of the reception and customer area
- Ensure customer satisfaction is achieved on a daily basis by providing excellent service
- Respond to inquiries regarding service results, arrange and confirm appointments, oversee vehicle drop-off and retrieval
- Contact customers to update them on service adjustments or vehicle collection times
- Document all vehicle issues and requests
- Ordering Parts as Required
- Manage both incoming and outgoing mail
- Other administrative duties when required

**To be successful in this position, you will**:
Previous experience in a Customer Service role within the vehicle industry is desirable, and ideally you will also have the proven abilities in the following:

- A highly professional manner and work ethic
- Exceptional customer service and telephone manner
- Excellent time management, problem solving, verbal, and communication organisational skills
- Self motivated and the ability to work autonomously and within a team environment
- Strong computer skills
- Willingness to learn and grow

**Benefits**:

- Competitive pay rates
- Excellent working conditions
- Supportive & energetic team environment and On-site parking.

Pay: From $60,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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