Customer Success Specialist

1 week ago

Melbourne, Australia Operations Feedback Systems Full time

We’re looking for a highly driven Customer Success Specialist who can use their analytical skills to problem-solve and identify opportunities that help our customers reach their goals.
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**About OFS**:
Great outcomes come from great teams. At OFS we believe a foundation of trust, empathy and empowerment builds great teams. We live this ourselves and build this into all our products. OFS software is exclusively developed in Melbourne, Australia. Since 2006, we have been on a mission to empower businesses with insights that facilitate better decision-making and making measurable productivity gains. Today, tens of thousands of users spanning 10 countries are using OFS technologies to generate exceptional value across dozens of unique industries.

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**Our culture**:
At OFS we really value our culture and the way we work together to get stuff done. You will work among a group of hard-working, fun and caring people who will support you to have a successful and fulfilling career at OFS. We are dedicated to fostering a work environment where people feel like they're making a difference every single day.
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**Let's Talk About You**:
You have experience working in customer support roles with great products, companies or people. After all, you'll be working alongside some of the world's best known brands. As a key member of our customer-facing team, you will thrive on building strong relationships and collaborating with leaders internally to deliver consistently excellent customer experiences. Your analytical skills and ability to identify problems and find solutions will be key to your success, coupled with a willingness to 'roll the sleeves up' and get things done. ‍

**Role Responsibilities**:

- Develop a deep understanding of our customers’ needs and deliver tailored, high quality experiences designed to forge strong relationships
- Help our customers realise value and gain insights from using the OFS software
- Conduct product training sessions and present usage data to key external stakeholders
- Manage a successful communications strategy that nurtures OFS advocacy
- Introduce new initiatives that add value to OFS and its customers
- Contribute to Customer Success events and work closely with Sales and Marketing to drive successful outcomes from campaign activity
- Maintain existing customer success metrics and data as directed
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**Skills & Experience**:

- Bachelor’s Degree in STEM or Commerce desirable, or an equivalent 1-3 year's work experience in a customer support role
- Highly motivated with a positive approach, and demonstrated ability taking accountability for delivering outcomes
- Excellent verbal and written communication skills
- Analytical and process-oriented mindset
- Capable of prioritising tasks, managing your own workload and consistently hitting deadlines
- Bonus points for a sense of humour and a love of digital tech

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**Benefits of joining OFS**:

- Awesome learning experiences and opportunities to fast-track your career
- An annual personal development budget to spend at your discretion
- Flexible working arrangements
- Travel opportunities to meet with your clients
- Team and company-wide social events, including Friday team lunch

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