Receptionist/administration

Are you a dynamic and motivated individual with a passion for delivering exceptional patient care in a fast-paced environment? Doveston Health is seeking a skilled and enthusiastic **Receptionist** to join our team. This is an ideal opportunity for someone with experience in healthcare reception who is ready to further their career in a supportive and innovative practice.

**About Us**

Doveston Health is a leading allied health clinic located in Morayfield, Queensland. Our multidisciplinary team includes physiotherapists, exercise physiologists, dietitians, and podiatrists who are committed to providing patient-centred care. We offer a flexible and friendly work environment, ongoing training, and opportunities for career growth.

**About the Role**

In your role as a Healthcare Receptionist, you will be the face of Doveston Health, responsible for delivering exceptional service to patients of all ages and abilities. Reporting directly to the Clinic Manager and Senior Administration Staff, you will handle a variety of reception and administrative duties to ensure the smooth running of the clinic.

This is a **Full-Time Position**, offering significant potential for further training in sales and practice management.

**Key Responsibilities**
- Greeting patients warmly and creating a welcoming environment.
- Managing patient appointments, including scheduling, rescheduling, and recalls.
- Handling billing, payments, and processing stock sales with accuracy.
- Managing referrals and data entry for our large volume of patient records.
- Handling mail, scanning, photocopying, and general office duties.
- Potential assistance in managing social media platforms, including daily posts.
- Supporting the management of CRM software (training provided).
- Stock management, including ordering and conducting stocktake.
- Delivering a high level of customer service with professionalism and empathy.

**Skills and Experience Required**
- Minimum **12 months experience in a healthcare/medical receptionist role**.
- Proficiency with **Practice Management Software**.
- Exceptional customer service skills with evidence of training or experience.
- Excellent communication skills, both written and verbal.
- Strong computer literacy, including experience with Microsoft Word and Excel.
- High level of numeracy skills to ensure accurate billing and balancing of takings.
- Outstanding organisational and multitasking abilities in a busy clinic environment.
- Friendly and approachable demeanour with a genuine caring attitude.
- Professional phone manner and well-presented appearance.
- Proven ability to adapt to meet the needs of patients of all ages, including the elderly and those with disabilities.

**Desirable Skills**

While not essential, the following skills would be highly regarded:

- Sales experience and confidence in discussing products or services.
- Marketing experience, including skills in graphic design.
- Proficiency in social media platforms (e.g., Facebook, Instagram, LinkedIn, YouTube).
- Experience with CRM software such as InfusionSoft, HubSpot, or Salesforce.

**Why Join Doveston Health?**

At Doveston Health, we pride ourselves on fostering a supportive, inclusive, and patient-centred workplace. As part of our team, you will benefit from:

- A **flexible and friendly work environment**.
- Ongoing **training and professional development opportunities**.
- Exposure to a **highly skilled allied health team**.
- Opportunities for career advancement in sales, marketing, and practice management.
- A chance to make a real difference in the lives of patients and their families.

**How to Apply**

If you’re dynamic, ambitious, and ready to take on the challenge of being part of our successful organisation, we’d love to hear from you

Join us at Doveston Health and be part of a team committed to making a positive impact in the community.

Pay: $24.00 - $30.00 per hour

Expected hours: 38 per week

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- MORAYFIELD, QLD 4506: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have at least 12 months of experience as a healthcare or medical receptionist? If yes, briefly describe your experience.
- Are you proficient in using Practice Management Software? Please provide details of the software you have used.
- Have you previously worked in a fast-paced clinic or medical environment? If yes, describe your responsibilities.
- How would you rate your customer service skills? Provide an example of a time you delivered exceptional customer service.
- Why are you interested in working at Doveston Health?
- How would your previous colleagues describe your work ethic and attitude?
- What motivates you to work in a healthcare environment?
- Are you available to work full-time during our clinic hours?
- How soon can you start if