Ecommerce Coordinator

**About us**:
Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 750+ stores, 35 brands and 40 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Pivot, Timberland, Stylerunner, Palladium, Stance, Saucony, & Nude Lucy

Why Accent Group?
- Team member discounts up to 40% across all our Retails brands.
- Join a POWERHOUSE Retail Company with plans for significant growth.

**About the role**:
We have an exciting role available as an Ecommerce Coordinator for Vans, Dr Martens & Stance. Reporting into the Ecommerce Manager for Vans, Dr Martens & Stance, you will be responsible for management & maintenace for your ecommerce websites within your portfolio across Australia & New You will also assist the ECommerce Manager to deliver the digital strategy and provide a superior ecommerce experience.

**Your key responsibilities will include**:

- End-to-end management of new product uploads, including copywriting, coordinating photography and inventory management
- Ensure product enrichment is managed efficiently, with strong attention to detail and in a timely manner
- Online product merchandising and daily review of site to ensure all product content is current, accurate, relevant and aligned with digital merchandising and content strategy
- Maintain the management categorisation of all products on-site, regularly updating new arrivals, best sellers and sale products
- Collaborate and liaise with product team to understand product delivery dates and SOH across the retail network to manage online product enrichment processes and timelines
- Work with SEO teams to ensure products and content are optimised for search and adhere to SEO best practice
- Support marketing campaigns, product launches and retail activities with regular and relevant content updates
- Manage homepage banner and website content updates to align with digital marketing calendar
- Support Ecommerce Manager with pricing & promotions as required
- Support the CRM team to grow the subscriber database through implementation of tactical acquision campaigns
- Support retail network in updating store contact details on the websites and through Google Places
- Analyse and report on ROI of campaign outcomes
- Acting as the ecommerce ambassador and supporting the customer service team to ensure all online customers are given an outstanding level of customer service experience
- Troubleshoot site process issues or customer service queries and escalate to as required
- Assist with the testing & implementation of new website features and integrations when necessary

**To succeed in this role, you will need to have**:

- Demonstrated experience in similar role, preferably using Magento
- Highly organised with strong attention to detail
- Shows strong initiative and is forward thinking
- Team player with sound communication skills
- Affiliation with Accent Group Core values and “Make It Happen” attitude.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.