Aussie Relationship Manager

Company Description

In 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 220 retail stores across the country.

At Lendi Group, we’re passionate about what we do, and like to do things differently. Despite the challenges and change in the last year, we’ve continued record growth, and have fully embraced flexible working from home: we call it ‘flex first’, and it's now a core part of our DNA.

**Job Description**:
As Aussie Relationship Manager, you will work collaboratively with Aussie Home Loans ARMs on acquisition and relationship-based activities, with the objective of developing broker relationships and maximising Aussie Home Loans sales. This head office role will provide brokers with greater access to specialised support while giving ARM’s greater capacity for face-to-face broker activities.

**What you will get to be part of**
- Develop and implement sales plans based on insight and analysis, working with distribution teams, to achieve Aussie Home Loans sales targets
- Regular visits and contact with regional sales offices and franchisees with primary focus of increasing mortgage volumes for Aussie Home Loans branded product
- Query resolution including credit and policy scenarios, funder escalations; the Aussie Home Loans product expert and ARM point of contact for day to day issues
- Training and coaching of brokers to support process, policy or regulatory change and new product rollouts
- Actively identify and drive improvements in Aussie Home Loans' quality of loan submission
- Ownership of broker experience regarding the Aussie Home Loans brand
- Manage relationships with key Aussie stakeholders e.g. State and Sales Managers, L&D, Credit Coaches to ensure effective representation of the Aussie Home Loans product
- Ensure adherence and compliance with all company policies, risk appetite, and legislative requirements, including NCCP

**Qualifications**:

- A strong understanding and affinity with sales environments
- Business acumen and analytical skills, strong communication, and influencing skills
- Experience in the end to end leadership of risk management in complex corporate environments
- Work collaboratively with other BU’s and team members to ensure risks are identified and actions are taken to delivery sustainable results.
- Ability to always ask ‘Should We?’, not just ‘Can We?’, to deliver better customer outcomes.
- Results orientation and a passion for understanding the consumer and driving increased profit levels through the business

**Experience that will help you succeed in the role**
- Proven experience as a Business Development Manager or Relationship Sales Manager
- Experience in a mortgage broking organization with a detailed knowledge of credit and credit policies

Additional Information
**Some of our perks and benefits**:
We support our people in a variety of ways, but a few of the benefits that that out people rave about include:

- We’re Flex First which means we’ve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office
- A vibrant, relaxed, yet professional culture
- Wellness initiatives with a strong focus on psychological safety
- We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
- An additional week’s Loyalty Leave each year after reaching 3 years’ service
- A 24/7 Employee Assistance Program service providing counselling and support

We’re committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits, ultimately this creates a melting pot of creativity.

We’ve joined the Project F initiative, aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers.

aussie #LI-KE1