Outpatients Administration/booking Officer
1 week ago
About the role
The purpose of this role is to provide an efficient booking service for all patients and provide efficient utilisation of booking time available for Consultants and Clinicians. Position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude. This position is responsible and accountable for assisting with the management of the waiting lists in accordance with Queensland Health Policy.
About you
- Proficiently complete functions associated with the bookings for procedures/appointments, managing procedure/appointment cancellations, confirmations, rescheduling and removals from the waiting list/clinics using the relevant information systems ensuring alignment with the Implementation Standards and seeking involvement of Clinicians as necessary.
- Advanced skills in the use of information technology to facilitate the identification of errors and ensure a high level of data accuracy. Systems include QHEPS, Hospital Based Corporate Information System (HBCIS), Enterprise Scheduling Management (ESM), The Viewer, Smart Referrals Workflow System (SRWS), Q-Flow and Management Information System (MIS).
- Demonstrate ability to remain calm and show empathy, understanding and patience as the first point of service ensuring that patient care is the priority and focus. Attend to Department phone calls professionally and courteously and ensure 'Clinical' questions are referred to the appropriate clinical area/Clinician or Supervisor in a timely manner ensuring confidentiality is maintained in alliance with the Code of Conduct.
- Demonstrate high work ethics, the ability to work autonomously, exercise judgement and a high level of pride in the quality of work undertaken. Proactively plans, organises and manages own time effectively while remaining flexible and open to change. Provide assistance to other staff within a team structure to ensure priority tasks are completed and department/organisational goals are met.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
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