Sales & Service Manager

3 days ago

Tumut, Australia AKD Full time

Posted: 19/12/2024

Closing Date: 15/01/2025

**Job Type**: Permanent - Full Time

Location: Tumut

Job Category: Sales

**AKD is a successful forestry products company, growing and manufacturing sustainable quality timber products. With operations across NSW, Victoria and Queensland we have 1,000 plus strong team members who are passionate about our business**

**AKD is proud of our diverse culture that supports empowered individuals, embraces teamwork, and encourages a simple action orientated ‘can do - make it happen’ attitude.**

We are offering an exciting role for an astute, initiative-taking person to join our team in the position of Sales and Service Manager, servicing clients across our New Sales Wales customer base. As a brand advocate, this position is an outstanding opportunity for an experienced sales professional looking to join an industry leader.

This role requires demonstrated experience in providing the highest levels of service, with a focus on systems and process to ensure long term positive outcomes. Servicing our established customer base, this position has two direct reports.

This role can be based from our offices in either Western Sydney, the Central Coast, or Tumut, with occasional travel around Sydney and the ACT.

**The Sales and Service Manager is responsible to**:

- Initiate, cultivate, and enhance customer relationships.
- Design and deliver communication strategy around important industry trends and operational changes to stakeholders.
- Providing leadership and coaching to ensure high standards of customer service.
- Lead collaboration with the State and National teams to develop and implement business development plans aligned with organisational objectives.
- Maintain and expand relationships with existing clients, ensuring elevated levels of customer satisfaction.
- Monitor market trends, competitor activities, and industry developments to identify potential areas for growth.
- Prepare and present sales forecasts, reports, and analysis to State and National Management teams.

**For this role you will have**:

- Strong business acumen.
- Exceptional customer service, presentation, and communication skills.
- Ability to work alone but also collaborate with colleagues.
- Demonstrated track record of improving customer satisfaction and driving operational efficiency
- Knowledge of the commercial construction industry is preferable.
- Excellent communication, negotiation, and leadership skills, coupled with computer literacy, particularly in Microsoft programs and ideally an ERP system.

Remuneration will be commensurate with experience and organisational fit. The role includes a fully maintained company vehicle and workplace location flexibility.

**Note: Applications close 15 January 2025**

**Note: Pre-employment tests will be required.

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