Customer Success Executive

2 days ago


Richmond, Australia foodifox Full time

Customer Success Executive (CSE)

About Us:
Foodifox is an early-stage start-up going places. We have advanced technology systems to create an unparalleled, contactless, convenient food delivery solution. We collaborate with food delivery platforms, restaurants, cafes and passionate cooks and deliver their unique recipes ordered via our app to our state-of-the-art thermal locker. We are the 'locker people' with unparalleled technology to deliver a workplace, learning centre and residential solution.

We are looking for a Customer Success Executive to build deep relationships with customers by handholding them throughout the user journey.

What you'll be doing:
1. Launch new sites and run new user online/offline onboarding promotions.

2. Developing and executing sales strategies, monitoring performance, and reporting

3. Demonstrating the product (meals/service) highlights to existing user

4. Evaluates and analyses Customer Needs

5. Mapping customer success journey with Marketing to identify and remove any friction.

6. Analyse location and end-user data with various tools and methods to improve engagement and retention.

7. Liaising with the marketing and IT team for better user insights

Who we are looking for:
1. Excellent track record of customer acquisition, re-engagement, retention and loyalty programs online and offline.

2. Effectively analysing data through segmentation, customer journey mapping and lifecycle analysis to develop ongoing strategies.

3. Data-driven, results-oriented marketer with a bias for action.

4. Background in the M-commence industry. Hospo or Direct customer management is a bonus.

5. Cross-functional experience between Operations, IT & marketing.

How to apply:
**Salary**: From $75,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Annual bonus
- Christmas bonus

Work Location: In person



  • Richmond, Australia foodifox Full time

    Customer Success Executive (CSE) About Us: Foodifox is an early-stage start-up going places. We have advanced technology systems to create an unparalleled, contactless, convenient food delivery solution. We collaborate with food delivery platforms, restaurants, cafes and passionate cooks and deliver their unique recipes ordered via our app to our...

  • Customer Success

    4 days ago


    Richmond, Australia EstimateOne Full time

    Put simply, we’re a SaaS company headquartered in Richmond whose ambition is to become_ the_ industry standard platform in the commercial construction industry. In the last year more than 40,000 organisations have used our platform to tender over 7,500 projects worth a total of $52 billion! We’re currently the market leaders in Australia & NZ and we’ve...


  • Richmond, Australia BuildPass Full time $104,000 - $130,878 per year

    About the roleBuildPass is a customer-focused company at its core. We're proud of what we've built, but our true north is always our customer's success. As we grow, we need someone who can help our SMB customers not just solve problems, but truly thrive with BuildPass. As our SMB Customer Success Specialist, you'll own the relationship with our small to...


  • Richmond, Australia BuildPass Full time $104,000 - $130,878 per year

    About BuildPassBuildPass is a venture-backed SaaS organisation on a mission to innovate within the construction industry. We've developed a comprehensive construction site operations platform that brings together Builders, Subcontractors, and Workers with the goal of delivering safer and more productive construction sites. The BuildPass team comes from...


  • Richmond, Victoria, Australia BuiltGrid Full time $80,000 - $120,000 per year

    Role PurposeWork with the BuiltGrid team to identify, onboard, convert and support app users, who may be builders, trades, suppliers or service organisations in the construction industry using the BuiltGrid platform.Daily activity:Identify and nurture a portfolio of subscriber accounts to help them maximise their return on investment using the BuiltGrid...


  • Richmond, Australia BuildPass Full time

    **About BuildPass**: BuildPass is a venture-backed SaaS organisation on a mission to innovate within the construction industry. We've developed a comprehensive construction site operations platform that brings together Builders, Subcontractors, and Workers with the goal of delivering safer and more productive construction sites. The BuildPass team comes from...

  • Executive Assistant

    1 week ago


    Richmond, Australia Epworth Full time

    **Company Description** Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. Our values and...

  • Executive Head Chef

    7 days ago


    Richmond, Australia Richmond Inn Full time $90,000 - $120,000 per year

    About the role As the Executive Head Chef at the Richmond Inn, you will be responsible for leading and managing the kitchen team to deliver an exceptional dining experience for our customers. In this full-time role, you will work at our Bistro located in Richmond, NSW 2753, overseeing all culinary operations and ensuring the highest standards of food...

  • Account Executive

    2 weeks ago


    Richmond, Australia Onside Full time

    Onside is a dynamic and fast growing Agri-tech business. Currently in the scale up phase, expanding rapidly and thinking global, our team and culture reflect the business. Offering an innovative workplace where everyone lives and breathes the Onside values of innovation, simplicity, teamwork, leadership and speed to market. **Responsibilities**: - Generate...

  • Executive Assistant

    7 days ago


    Richmond, Australia Epworth Healthcare Full time $15,900 per year

    Inherent RequirementQualificationsQualifications & ExperienceA degree in a business information related field.Demonstrated experience as an outstanding executive assistant to a senior executive.Experience in a large, complex organisation.Ability to prioritise and be proactive.Outstanding administration and organisational skills.Demonstrated analytical skills...