Policy Officer, Cabinet and Policy, Office of The

**Policy Officer, Cabinet and Policy, Office of the Secretary**

**Grade 7/8,Ongoing, Full-Time Opportunity**

**Location:Flexible working conditions, Sydney**

**About this role**
The Department of Customer Service (DCS) is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. It aims to deliver excellence in customer service, digital leadership and innovation in government services, and safe and secure markets.

The Office of the Secretary plays a central policy role driving DCS priority projects and government customer initiatives.

We are looking for a highly capable and dedicated Policy Officer to join our fast paced and exciting Cabinet and Policy team, on an ongoing basis.

This is a great opportunity to take the next step in your career, in a role that will require you to work across the DCS policy landscape and build productive professional relationships with both internal and external stakeholders.

**About this opportunity**
You will join a small, highly skilled team providing well-researched, strategic policy advice to Ministers, the Secretary and senior executives.
You will have the opportunity to gain exposure to senior decision-makers and play a role in policy, strategy, and legislation that establishes the customer at the centre of everything Government does.

As a member of the Cabinet and Policy team, you will contribute to delivery of Cabinet and Committee submissions ensuring high quality coordination, analysis and advice. The Policy Officer role also provides corporate support in the delivery of broader policy or project initiatives.

**About You**
For this role, you will have solid writing skills and process management skills. Previous experience working in policy development, analysis, review and implementation is valued. Ideally, you will have experience with Cabinet and ministerial processes.

Your ability to think strategically, supported by highly tuned drafting skills will also be important to success. It is essential that you have high attention to detail as well as strong written and verbal communication skills.

Working at the centre of a diverse and dynamic Cluster, you will be comfortable with managing competing priorities, and delivering in changing environments.

**To be successful in this role you will demonstrate a blend of skills**:

- Demonstrated ability to work in a high-pressure, high-volume environment with tight deadlines
- Passion, enthusiasm, resilience, and energy to thrive in an agile and adaptive environment
- Strong oral and written communication skills and the ability to provide accurate, clear and comprehensive advice in short time frames
- Ability to research, analyse and review complex policy issues to develop practical solutions
- Strong organisation skills and ability to work independently and make decisions and raise issues.
- Ability to work collaboratively and be able to build and maintain positive and productive relationships

**How to Apply**:
Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position. We support and promote flexible working options and encourage applicants from diverse backgrounds and regional NSW locations to apply.

**Talent Pool**
A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. This enables you to be considered for relevant upcoming opportunities during this period without undergoing further formal assessment. During this time our line of communication is always open, be sure to keep your MyCareer Profile updated and we will call you regarding relevant opportunities available.

Salary Grade 7/8, with the base salary for this role starting at 99431 base plus superannuation

**Closing Date: Monday 22nd August 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.