IT Solution Delivery Manager

We have an exciting opportunity at Downer Group for an IT Solution Delivery Manager, a role that blends technical expertise, operations, and leadership. If you are tech-savvy, love challenges and enjoy working in a large-scale, fast-paced environment, then we would love to hear from you

This is a permanent role with a Hybrid work arrangement. You will be part of collaborative, close-knit team.

Reporting to the IT Platform Manager, you will be responsible for overseeing the business-as-usual (BAU) support and operations of bespoke automation platforms, while also playing a vital role in delivering enhancements and supporting technology-driven projects.

You’ll ensure platform stability, security, and scalability; collaborate with technical and business stakeholders; and lead a small team to deliver timely, high-quality service. This role is critical in governing platform usage, ensuring all solutions are secure, compliant, and scalable while enabling business agility.

**Key Responsibilities**:

- Lead and manage the daily BAU operations of key platforms, including Azure, Kofax, Power Platform and DotNet/SQL based solutions.
- Collaborate with business users, IT teams, and vendors to support platform usage, resolve incidents, and respond to service requests.
- Coordinate the delivery of minor enhancements and updates, ensuring resource utilisation is tracked and deadlines are met.
- Support project delivery by overseeing solution design, integration, testing, and deployment activities.
- Conduct platform risk assessments and implement remediation strategies to ensure reliability and compliance.
- Drive continuous improvement initiatives to increase automation, reduce manual processes, and enhance system performance.
- Perform capacity planning, license forecasting, and health monitoring across platforms.
- Provide mentoring and technical leadership to junior team members and offshore teams.
- Maintain clear and up-to-date documentation on solution design, operations, and lessons learned.

**What You Bring**
- Strong hands-on experience with C#, SQL Server, and Azure administration and development.
- Proven experience in managing IT platforms and services in an enterprise environment.
- Demonstrated ability to support both BAU operations and project-based work simultaneously.
- Strong understanding of IT service management (ITSM), compliance, and governance frameworks.
- Excellent problem-solving, stakeholder engagement, and communication skills.
- Solid understanding of compliance, data governance, and auditability in enterprise platforms.
- Ability to balance governance with agility, enabling innovation while maintaining control.

**Benefits of Working with Downer**:

- Work with an ASX listed company; working with market leaders.
- Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:

- Professional development programs
- Access to professional memberships and industry networks
- Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:

- Parental leave
- Employee Assistance Program
- Programs promoting diversity and inclusion
- A range of Corporate Benefits, including:

- Discounted services (car hires, hotels, insurance, retail stores, gyms)
- Salary sacrifice superannuation

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.