Donor Care Representative

6 days ago


Sydney, Australia Beaumont People Full time

Sydney CBD (2000) location - multiple transport options
- Full-time | 6-month contract - hybrid working options available
- Connect and create meaningful work within a leading charity

**Donor Care Representative - 6 month contract**
- Sydney CBD (2000) location - multiple transport options
- Full-time | 6-month contract - hybrid working options available
- Not-for-profit salary packaging, connect and create meaningful work within a leading charity

**About the organisation**:
***
Australia for UNHCR enables Australians to contribute to global humanitarian relief work. UNHCR is often first in and last out during emergencies, providing crucial life-saving assistance and care to the people who need it.

Support comes in many different forms, such as donations to our emergency appeals, regular giving, community fundraising events, major gifts, and corporate partnerships. Australian gifts provide life-saving aid to civilians fleeing the frontlines of conflict. They also support longer-term projects in healthcare, education, and livelihoods.

**Role Summary and Responsibilities**:
***
Reporting to the Senior Donor Care Representative, the Donor Care Representative will work within the Donor Care team to achieve fundraising targets by providing a positive donor experience and processing donations and updating records inthe donor database.

In this exciting role, you will focus on data processing in the CRM (Raiser’s Edge), including single gift and recurring donations, banking and issuing donation receipts. You will also provide strong customer service to Australia for UNHCR’s donors and supporters.
- Be the first point of contact for data entry including batching offline donations, issuing tax receipts and updating change of details enquiries
- Update donor records and enter all interactions onto the CRM database
- Provide exceptional resolution skills whilst responding to enquiries from donors
- Process donations and manage complaints and refunds
- Provide excellent customer service to donors, and other external stakeholders as needed

**Essential criteria**:
***

**You will be proactive, positive, and have a flair for high volume data entry.**
- Experience with Raiser’s Edge database or a similar platform including Microsoft Dynamics, Salesforce or ThankQ
- Excellent customer service and relationship-building capabilities
- A positive, energetic, and empathetic nature
- First-class written and verbal communication skills
- The ability to work as part of a close-knit team, with the skills to work autonomously when needed
- Excellent multitasking, time management and organisational skills, without losing accuracy and attention to detail
- Ability to complete tasks within set KPIs
- Be proficient in Microsoft Office suite (Word, Excel, Outlook)

**Benefits**:

- Be a part of one of the world’s leading humanitarian aid agencies
- Sydney CBD location with a hybrid work policy
- Generous salary packaging benefits available
- Be part of a friendly and supportive team



  • Sydney, Australia Beaumont People Full time

    Are you passionate about making a difference and contributing to a cause that matters? Join one of our fabulous charity clients as a Donor Support Specialist for the next 4 months and become a vital part of their dynamic CBD-based organization dedicated to positive change. - CBD location - 4m contract - Competitive hourly rate - The chance to work with an...


  • Sydney, Australia Beaumont People Full time

    Short and long term assignments with flexible work models. - Immediate starts with competitive hourly rates. You will be responsible for processing and receipting charitable donations, building relationships with donors, and providing other administrative support; maintaining and enhancing the donor database, and supporting amazing teams. **Key...

  • Donor Care Assistant

    12 hours ago


    Sydney, Australia Beaumont People Full time

    **Customer Service Coordinator** - Great base salary & benefits - Hybrid working arrangements or potential to work remotely - Extensive training process - Sydney CBD offices - Fantastic supportive team environment **About the organisation**: *** Australia for UNHCR enables Australians to contribute to global humanitarian relief work and are often first in...


  • Sydney, New South Wales, Australia Impact Advising Full time $60,000 - $90,000 per year

    Relationship Manager, Mid-Level DonorsJoin Opportunity International Australia and play a key role in deepening and growing relationships with committed donors, and work with them on their journey to help end poverty and empower communities with dignity and purpose. Part time, 3 days a week, 4 days a week considered – flexible work patterns offered across...


  • Sydney, Australia Youthworks Full time

    6 June- Written By Human Resources **Division/Branch**: Youthworks, Donor & Community Relations **Location**: Sydney, CBD **Job Type**: Permanent, Part Time (4 days a week) **Closing Date**: As soon as the position is filled Youthworks is seeking a Donor Relations Administrator to join our Donor & Community Relations team. The Donor & Community...

  • Donor Centre Manager

    12 hours ago


    Sydney, Australia Australian Red Cross Lifeblood Full time

    Lead a great team to deliver exceptional service to our Donors Perm full-time opportunity - 76 hours a fortnight Salary $119,940 base + super + option to salary package up to $15,900 Location - York Street Donor Centre, Sydney, NSW Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of...


  • Sydney, Australia Ijm Full time

    ### **Who We Are**International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.We are a global community that cares for...


  • Sydney, Australia Australian Red Cross Lifeblood Full time

    Permanent part time opportunity - 56 hours a fortnight Varied shifts across a rotating roster - Monday to Sunday Located at Sydney CBD Donor & Mobile Donor Centres, NSW This is your opportunity to find a life-giving purpose **As an organisation our purpose is simple**: to give life. It’s at the centre of everything we do. As part of the Lifeblood team,...


  • Sydney, Australia Fundraising Institute Australia Full time

    About the role Fundraising Institute Australia Fundraising Institute Australia (FIA) is seeking to appoint a new consumer representative to the FIA Code Authority. FIA is the peak industry body for professional charitable fundraising in Australia. We are the leading provider of fundraising education and training in Australia, and we champion and facilitate...

  • Nursing Assistant

    4 days ago


    Sydney, Australia Australian Red Cross Lifeblood Full time

    Nursing Assistant - Town Hall Donor Centre **Date**:23 Sept 2025 **Search suburb or city**: Sydney, NSW, AU, 2000 **Company**:Australian Red Cross Lifeblood - **Permanent Part-Time opportunity - 60.00 hours per fortnight**: - **Varied shifts across a rotating roster - Monday to Sunday**: - **Located at Town Hall Donor Centre, New South Wales**: -...