Product Lead

7 days ago

Brisbane, Australia Queensland Government Full time

**Key responsibilities include:

- Lead the development of product roadmaps in collaboration with stakeholders using standard product practices to meet customer, employee and government needs. Product practices include, idea management and ideation, backlog grooming, prioritisation and value assessments.
- Manage a product pipeline of work for product delivery in consultation with stakeholders
- Champion product strategy through great relationship management to maintain a high-quality customer experience.
- Oversee the customer experience service/interaction design, customer research, testing and analytics program to design high-quality customer experiences.
- Have an overview of the operations of the Customer Contact Platform including design, configuration, security, and release management to ensure the relevance, integrity, and availability of the service.
- Establish and maintain effective relationships with vendor (s) and stakeholders to support the delivery of simpler, clearer, and faster services for Queenslanders.

For further information please see the role description.

Applications to remain current for 12 months
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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