Salesforce Functional Lead

**Job no**: 527077AR
**Brand**: Product and Technology
**Work type**: Fixed Term Contract, Full time
**Location**: Queensland
**Categories**: Information & Technology, Leadership

**12-Month contract**

At** Flight Centre Travel Group (FCTG)** our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing - travel

We're looking for a Salesforce Functional Lead to drive scalable, business-focused platform solutions across a global multi-cloud environment. In this leadership role, you'll guide our Salesforce Admins, embed best practices, and work closely with stakeholders to deliver high-quality, user-centric enhancements.

Be part of the Salesforce CoE, you'll engage with business stakeholders, guide declarative solution design, and embed admin best practices across the platform. If you're looking for a hands-on opportunity to shape the future of our Salesforce environment while developing the next generation of platform specialists, we encourage you to apply

**Day to day**:

- Engage with users and stakeholders to gather and refine platform needs
- Design and implement configuration solutions using Flows, validation rules, etc.
- Review admin work and provide guidance to maintain platform quality
- Lead triage and assignment of Salesforce support requests
- Collaborate with technical teams on solution planning and deployment
- Coach and upskill admins through pairing, feedback, and best practice sharing
- Maintain documentation, training resources, and release communications

**You'll be perfect for the role if you have**:

- 5+ years of Salesforce functional experience, including Sales and Service Clouds
- 2+ years leading or mentoring others in a Salesforce context
- Proven ability to lead, mentor, and grow junior team members
- Expertise in declarative configuration (Flows, validation rules, etc.)
- Experience operating in multi-cloud or CoE environments
- Salesforce Administrator Certification (required)
- Advanced Admin or App Builder (preferred)
- Organized, collaborative, and committed to user success and scalable platform design

What you will enjoy:

- ?Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
- Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life

Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
- ?Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences - Los Angeles in 202 & Bangkok 2026

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

**Irreverence. Ownership. Egalitarianism.**

LI-KC1#LI#onsite

**Applications close**: