Compensation Manager, Hcm

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world.

We are looking for a passionate people leader with advanced analytic skills to lead the compensation function as
** Compensation Manager** to detect, prevent and recover financial losses as a result of compensation claims made by members. With your innovative approach and logical thinking, you’ll work closely with key stakeholders to influence decisions across the business to manage rising cost growth and improve customer outcomes through reduce claims leakage.

With your professional career in the health insurance, law or finance, you’ll possess strong financial acumen, be a clear communicator with proficient skills in negotiation, conflict resolution and engagement.

**How will I help?**

Key accountabilities include:

- Establish a strong presence and relationships with the solicitor community and other payers to drive high levels of detection and recovery of compensable funds.
- Provide specialist input into the Compensation Data science program of work and be the key point of contact with the Claims Integrity Data science team to leverage data and process change to drive better detection of compensable claims, better recovery and improved experience for Bupa Customers.
- Lead the compensation & damages function to operate effectively and efficiently to meet annual operating plan (financial) targets.
- Put measures in place to track actual financial performance against Annual Operating Plan, reporting any significant variances, trends and opportunities.
- Embed quality assurance process to provide the business confidence in the team’s outputs, ensuring the team are adequately skilled to undertake their daily tasks, agreed processes are adhered to and financial reporting is accurately captured and reported.
- Develop education programs for both internal and external stakeholders to reduce the rate of claims leakage.

**Benefits**

We keep our people smiling by helping them improve their lives in and outside of the office. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

**What do I need?**
- A structured approach to deliver positive outcomes within tight deadlines while adhering to compliance controls and quality assurance process
- Demonstrated ability engaging with both internal and external parties (i.e., solicitors) to influence decisions and encourage referrals
- Enjoy collaborating, to successfully partner across functions in the development and implementation of strategies to deliver commercial outcomes
- Clear and engaging presentation skills, with the ability to analyse complex data, identifying key insights for senior leadership and stakeholders
- Degree qualified in Finance, Commerce or Law or similar tertiary qualifications.

**About Bupa Asia Pacific**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years. Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.