Customer Service Officer

2 days ago

Goulburn, Australia NSW Government -Service NSW Full time

**Customer Service Officer**
**Ongoing - with a talent pool to be created**
**Full-time 35 hours per week**
**Location - Goulburn Middle Office**
**SNSW Grade 2/3**

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services.

Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of Service Centres.

**About the role**

You will be responsible to deliver transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible.

**Key Accountabilities**
- Written and verbal communication with internal and external stakeholders
- Perform work as required in line with capabilities to contribute to the success of Service NSW objectives
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
- Operate the telephony and other communication systems alongside agency-specific technology systems with accuracy and efficiency
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
- Provide timely, high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback.
- Contribute to continuous improvement initiatives through new ideas and identify improvement opportunities to enhance the efficiency of work processes

**A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
**Your remuneration**

Salary SNSW Grade 2/3 with the base salary for this role starting at $56,102 base plus superannuation

**Learn more**:
Provide a covering letter and resume (Resume not exceeding pages) that details your experience and how you meet the capabilities of the role.

**Want to know more?**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

  • Customer Service Officer

    6 hours ago

    Goulburn, New South Wales, Australia Nsw Government -Service Nsw Full time

    **Customer Service Officer****Ongoing - with a talent pool to be created****Full-time 35 hours per week****Location - Goulburn Middle Office****SNSW Grade 2/3****About Service NSW**Service NSW is making it easier for people and businesses across NSW to access government services.Since launching in July 2013, we have successfully transformed and streamlined...

  • Service Officer Banking Reconciliations

    7 days ago

    Goulburn, Australia NSW Department of Customer Service Full time

    **Clerk Grade: 3/4** **Salary Range**:**$84,659 - $92,701 plus superannuation and leave loading** **Employment Type: Full time, Ongoing (35 hours per week)** **Location: Goulburn with access to hybrid work arrangements** **Application Closing: Friday, 19th September 2025 [9:59am]** **About Us** Department of Customer Service (DCS) transforms the way NSW...

  • Service Officer Banking Reconciliations

    4 days ago

    Goulburn, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,301 per year

    **Clerk Grade: 3/4Salary Range:$84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Full time, Ongoing (35 hours per week)Location: Goulburn with access to hybrid work arrangements**Application Closing: Friday, 19th September 2025 [9:59am]About UsDepartment of Customer Service (DCS) transforms the way NSW Government agencies interact with...

  • Customer Service Officer

    1 week ago

    Goulburn, Australia APG Workforce Full time

    $32.16 per hour + Super - Government Role - Location - Goulburn APG Workforce are currently looking for a Customer Service Officer for a 2-month contract Government Sector based in Goulburn. **Start Date**:ASAP **End Date**:2 Months possible extension **Pay**:$32.16 per hour + Super **Hours**:7 Hours Per Day / 35 Hours Per Week - 8.30am - 4.00pm...

  • Customer Service Representative

    4 days ago

    Goulburn, Australia NSW Government -Service NSW Full time

    Customer Service Representative - Queanbeyan Service Centre **Title***: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($64,592 - $78,769 plus employer's contribution to superannuation and annual leave loading) **Location**: - Queanbeyan_ **Employment Status**: Part-time - ongoing opportunity Are you a resident of,...

  • Customer Service Officers Nsw State Government

    2 weeks ago

    Goulburn, Australia Alexander Appointments Full time

    $32.16 per hour + Super | 35hours per week - NSW State Government | Goulburn Location - ASAP Start | Estimated 6-weeks temp assignment, potential to extend - **$32.16 per hour + Super | 35hours per week**: - **NSW State Government | Goulburn Location**: - **ASAP Start | Estimated 6-weeks temp assignment, potential to extend** **About the Company** Our...

  • Customer Service Representative

    7 days ago

    Goulburn, Australia NSW Government -Service NSW Full time

    **Job Title**: **C** **ustomer** **S** **ervice** **R** **epresentative** ***: - Driver Tester** **- Queanbeyan Service Centre** **Salary**:Service NSW Grade 5 ($84,734 - $89,050 plus employer's contribution to superannuation and annual leave loading) **Location**: Queanbeyan Service Centre **Employment Status**:Full-time - ongoing opportunity We are...

  • Customer Service Officers Nsw State Government

    21 hours ago

    Goulburn, New South Wales, Australia Alexander Appointments Full time

    $32.16 per hour + Super | 35hours per week- NSW State Government | Goulburn Location- ASAP Start | Estimated 6-weeks temp assignment, potential to extend- **$32.16 per hour + Super | 35hours per week**:- **NSW State Government | Goulburn Location**:- **ASAP Start | Estimated 6-weeks temp assignment, potential to extend****About the Company**Our large NSW...

  • Customer Service Representative

    20 hours ago

    Goulburn, New South Wales, Australia beBeeCommunication Full time $70,000 - $81,000

    Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team in Goulburn. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to resolve their queries and issues.Job Summary:This is a 2-month contract position...

  • Key Customer Service Professional

    13 hours ago

    Goulburn, New South Wales, Australia beBeeCustomerService Full time $56,102 - $112,651

    Job SummaryWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Officer.In this role, you will be responsible for delivering exceptional customer service and support to our customers through various channels.You will work closely with internal stakeholders to ensure timely and accurate information and...