Office Supervisor

Great opportunity to join the I-MED Radiology team as our Seymour Office Supervisor
Reporting to the Area Office Manager, and working closely with other Office Supervisors, you will be responsible for managing the daily clerical staff workforce requirements.
Based in our Seymour clinic with full time capacity, you will provide professional and operational leadership to a team of 3 clerical staff members, ensuring efficient and friendly services to patients, customers, referrers, and the community, whilst achieving cost and productivity targets.
As the clinic's Office Supervisor, you will proactively manage the appointment schedule in collaboration with the sonographers and radiographers to maximise productivity. You are an experienced customer service focused professional with previous people management experience and the ability to enable and empower the administrative team to provide quality service for our patients.

**Key selection requirements**:

- The attitude to enable and empower the administrative team to provide quality service for our patients
- The drive and ability to manage a clerical team in a fast-paced environment
- Excellent interpersonal and communication skills, with the ability to be flexible to people's needs

**Daily accountabilities will include**:

- Driving the delivery of high-quality reception services
- Assisting the Area Office Manager plan and manage daily workforce requirements
- Manage data and information accuracy in the clinic including invoicing and receipting
- Provide clerical staff with ongoing and regular feedback, monitoring and coaching
- Providing excellent customer service and patient care
- Developing and maintaining strong working relationships with patients, referrers, staff and managers

**To be successful in this role you will have**:

- Willingness to manage, coach and lead clerical / clinical staff
- Ability to lead and drive the I-MED patient care and customer service standards
- Excellent interpersonal skills and demonstrated ability to communicate effectively with patients, staff and other medical and non-medical personnel verbally and in writing
- Ability to multitask and prioritise competing demands effectively
- Confident with computers and IT systems

How do you apply?
Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.