Service Operations Lead

20 hours ago

Sydney, Australia The Star Entertainment Group Full time

In this role, you will lead a team who collaboratively are the Single Point of Contact for all matters relating to the IT Operating environment. You will report, handle, manage and resolve all requests, problems or issues that come through our IT service portal. With a solutions focused approach and an ability to work within a large complex team, you will ensure all our internal and external customers have a positive experience interacting with our IT department.

**Your day to day will involve**:

- Order and manage IT assets and make suggestions on system/ hardware upgrades
- Resolve technical problems on first contact where possible or escalate to relevant team to action
- Identify, plan and implement minor enhancements to existing operational systems
- Work with wider IT Team to restore normal service operations to minimise business disruptions and maintain service level agreements

**Our benefits**
- Discounts across award winning restaurants and accommodation
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Both parental and secondary carers leave available to all employees
- Lifestyle discounts including gym memberships and laundry services
- FREE buffet meal with a new menu every day
- $10 staff parking every day including weekends and late nights
- Career development, training, and courses via The Star Academy

**To be successful in this role you will have**:

- Demonstrated experience in supporting IT within a complex organisation
- Proven experience in Service Desk or call centre environments
- Experience with Microsoft Windows Operations systems
- Strong customer service focus
- Ability to work in a fast paced and dynamic work environment

**About us**

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**Our culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

**It's your move**

Make your next move by clicking the link below.

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