Service Operations Lead

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Helia (not for Hatch)**

Hatch is supporting Helia to find a great Service Operations Lead to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Helia.

**About the role at Helia**

We are looking for an experienced Service Operations Lead to bring with them bring their technical competencies, customer service experience and problem-solving ability and lead our Technical Support team in delivering excellent customer service. Ultimately, we would love to see the Technical Support team continue high quality technical support and customer satisfaction.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Problem Identification - Identify the problems and needs of key stakeholders to guide data analysis
- Stakeholder Engagement - Partner with stakeholders to understand specifications, business requirements, and communicate insights
- Execution and Project Management - Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

**Strengths**
- Decision Making - Considers the costs and benefits of potential actions and determines the most appropriate one
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Helia.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location

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