Customer Service Team Member

**Position**: Customer Service Team Member (Doctor Service Contact Centre)

**Location**: Bowen Hills, QLD

**Employment Type**:Full-time** (Monday - Friday, rotating shifts between 7:00 am - 6:45 pm) with occasional involvement in Saturday and public holiday roster if required

**Availability Requirement**: This is a full-time role requiring 7.5 hours per day, 5 days per week (Monday to Friday). If you are unable to commit to these hours, please do not apply.

**Key Responsibilities**:
Sullivan Nicolaides Pathology now has a **full-time**opportunity for an administrative professional to work as a **pathology customer service support team member** in our Doctor Service Contact Centre based at our main laboratory in **Bowen Hills, Brisbane.**

In this role, you will be primarily **responsible for providing customer service assistance to our referring practitioners.**

It will require a friendly customer-focused individual with a highly professional nature, strong phone etiquette, and the ability to work effectively and multi-task in a fast paced environment.

Your experience and organisational skills will make you an integral part of a team committed to delivering outstanding customer service and improving the experience and outcomes for our clients.

Additionally, your** strong written and communication skills and commitment to service excellence**will ensure that you proactively and willingly deliver a personalised customer service experience.

Working at _Sullivan Nicolaides Pathology’s _main office at Bowen Hills and part of the Marketing team, the Doctor Service Contact Centre is responsible for several essential operation functions, including:

- Providing exceptional service with strong customer focus to medical practitioners and their patients and SNP team members, ensuring effective communication between various sections within the laboratory;
- Answering a high volume of incoming phone calls from medical centres, hospitals and nursing homes
- Issuing of patient results to referring doctors and hospitals, including critical results that may require more extensive follow-up;
- Actioning the urgent/critical phone queue
- Performing daily administrative tasks
- Providing assistance with pathology tests and reports, maintaining and updating medical centre and hospital details, and general enquiries

**What we are looking for**:
We are seeking a confident, self-managing person who works well in a team environment or autonomously, thrives on challenges and efficiently multi-tasks.

This is an exciting opportunity for the right person. If you are a person who is comfortable making decisions, doesn’t shy away from responsibility, has a genuine interest in healthcare and wants a long-term interesting job, then this is the position you have been looking for.
- An ability to provide excellent customer service, communication skills and phone manner to all our stakeholders;
- A passion for helping people, no matter what the request;
- Ability to maintain confidentiality when dealing with patient information;
- Demonstrated high level of attention to detail and accurate data entry abilities;
- Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology;
- An ability to respond and adapt confidently in a dynamic, fast-paced work environment; and
- A commitment to continuous improvement and ongoing learning.

Desirable attributes:

- Administration experience within a healthcare environment providing compassionate client/patient care and proficiency using medical terminology
- Previous experience in pathology or healthcare
- Previous experience in handling high volumes of incoming calls

Your Positive attitude and willingness to exceed customer expectations, combined with effective problem-solving skills, are key attributes that will see you succeed in this role.

Extensive training will be provided over a six-month period.

This position will operate on rotating shifts between 7 am - 6.45 pm Monday - Friday with occasional involvement in Saturday and public holiday roster if required (overtime pay).

**About Sullivan Nicolaides Pathology (SNP)**:
Sullivan Nicolaides Pathology is a leading provider of diagnostic pathology services in Australia, renowned for our commitment to excellence in patient care and quality testing. With a network of laboratories and collection centres, SNP offers a comprehensive range of pathology services, including histopathology, cytopathology, and molecular diagnostics. We are part of Sonic Healthcare, a global leader in medical diagnostics, and our experienced team is dedicated to delivering accurate and timely results to healthcare professionals and patients.

**Why Choose Us?**:
Enjoy an attractive remuneration circa **$53,313 - $55,415** plus superannuation.
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