Sales and Service Team Member

6 days ago

Bowen Hills, Australia Surf Life Saving Australia Full time

Reporting to the Call Centre Team Manager, the role is to provide customer service support to assist with revenue for business units. Our employees embrace our company values through our behaviours. We act with honesty, and we strive for excellence whilst working collaboratively. The values we hold transfer through to our customer interactions, work colleges and the wider community.

**The key responsibilities will include;**

**Position functions**,
- Use the database to create, update and maintain supporter records
- General administrative tasks required to maintain accurate information
- Conduct outbound and inbound call activities (no outbound sales)
- Identify upselling and cross-selling opportunities
- Retain supporter base
- Delivery of the highest level of customer service to supporters and other internal and external stakeholders, displaying a positive, professional, and courteous phone manner

**General**,
- Adhere to all policies and procedures
- Ensure compliance with Workplace Health and Safety related duties and responsibilities for employees
- Any other duties as reasonably requested by the Team Manager or Supervisor

**Ideally you will have;**
- Sound written and oral communication and interpersonal skills,
- Experience working with database and CRM systems.
- High level phone and customer service skills.
- Skilled in Microsoft office suite.
- High level data processing / data entry skills and attention to detail.
- Sales and retention experience.
- Professional telephone manner and communication skills.
- Experience working in high volume inbound/outbound contact centre.
- Ability to prioritise.
- Customer service focused.
- Organised, efficient, ability to multitask.
- Punctual and reliable.

Surf Life Saving is a not-for-profit organisation which means you will have access to salary packaging, **you can pay less tax and take home more in your pocket.**

Please note: only applicants with the eligibility to work in Australia will be considered.

**Job Types**: Full-time, Part-time, Casual

**Salary**: $22.00 - $25.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends

Supplementary Pay:

- Penalty rates

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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