
Customer Service Assistant
6 days ago
**Customer Service Assistant - Weekends only**
- **The primary point of contact for customers of our wholesale business**
**Customer Service / Wholesale Responsibilities**
- Create a daily production report with any checklists or special requests for dispatch and organise delivery notes
- Create credit notes for any product or delivery issues and liaise with customers to ensure a satisfactory outcome
- Update management with any feedback from customers (irregularities or new requests)
**Our Philosophy**
At Infinity Bakery we are focused on producing the best sourdough and artisan bakery products. We want to provide these coupled with the best customer experience. We believe that in order to do that we need to understand our customer, how they act and respond and be able to tailor a personalised service to each of them.
Our business has multiple moving parts with customers on one hand and various production departments on the other; the Office Manager needs to be an effective conduit between those moving parts. They must be proactive and ensure that the right people receive meaningful information to enable everyone to do their job better.
**Requirements**:
- High school diploma
- Minimum 3 years experience in an office environment preferably in a similar role
- Excellent communication skills
- Good customer service
- Able to think quickly and help customers get a positive result
**Working arrangements**
- 2 days per week (Saturday to Sunday)
- Must be able to work at the Bakery in Homebush West
- Approx. 5-6 hours work per day with necessary hours between 10-3pm
- $30 per hour
Schedule:
- Day shift
- Saturday-Sunday
**Experience**:
- Office experience: 3 year (preferred)
**Job Type**: Part-time
Pay: $25.00 - $35.00 per hour
Expected hours: 10 - 12 per week
Schedule:
- Day shift
- Weekends only
**Experience**:
- Inbound call centre: 1 year (required)
- Customer service: 3 years (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
Expected Start Date: 07/12/2024
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