Active Experience Team Leader

**Vacancy Details**:

- Position:

- Organisation Unit:

- Location:

- Tenure:

- Closing:

- Synopsis:
- **12-Month fixed term full time opportunity.**:

- **$71,536 to $82,930 (Dependant on skills and experience) plus 20% unusual hours loading + 12% Super**
- Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here._
- We are the City of Melbourne, a city of possibility and place to be bold and inspirational. Together we Make the Difference #teammelbourne_

**How this position will Make the Difference to City of Melbourne**

Shape a Healthier, More Inclusive Melbourne

The City of Melbourne’s Community and City Services Division is dedicated to making Melbourne a liveable, healthy, and vibrant city for everyone. With people, families, and community at the heart of everything we do, we aim to meet the needs of a diverse and growing population.

Our **Libraries, Recreation and Waterways Branch** plays a vital role in promoting wellbeing and connection. Through inclusive facilities, experiences, and programs, we inspire communities to live more active and engaged lives.

We are seeking an experienced **Active Experience Team Leader** to join the team at **Melbourne City Baths**— an iconic fitness and wellbeing centre located in the heart of the city.

This leadership role is responsible for overseeing gym and personal training services, with a strong focus on delivering exceptional customer experiences, driving community engagement, and supporting member retention. The role manages a team of fitness instructors, coordinates leaseholders, and works closely with other leaders to deliver high-quality, inclusive programs that support lifelong wellbeing.

**Key responsibilities include**:

- Staff leadership
- Budget management
- Supporting the delivery of the Active Melbourne Plan, and contributing to operational excellence through hands-on involvement.
- Close collaboration with the Guest Experience and Group Exercise Team Leaders is essential to ensure a seamless customer journey.

This role also requires experience in delivering inclusive and culturally responsive services, along with confidence in financial oversight, reporting, and service planning. Engaging with the community and stakeholders to co-design meaningful programs and partnerships is a key focus of this role.

All CoM employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and values.

**In addition, the position will require**:

- Implement, monitor and promote health and fitness programs, services and facilities that deliver a high-quality customer experience and meet desired retention outcomes
- Oversee the personal training program and management of personal training staff, including the acquisition and management of lease holders
- Manage the service area budgets and undertake monthly reporting and review of budgets, services and programs in consultation with Melbourne City Baths Manager
- Deliver inclusive and accessible facilities, services and programs to support all people to actively participate
- Regularly perform operational direct service shifts that may include duties such as gym instructing, duty supervising and lifeguarding as part of the regular roster

**Why Join Us?**

At the City of Melbourne, we offer:

- A chance to lead in one of the city's most iconic facilities.
- An opportunity to help shape a more active, inclusive, and connected Melbourne.
- A supportive culture that values collaboration, continuous improvement, and professional development.
- The ability to make a real difference in people’s lives every day.

**How to apply**
- Attach your resume
- Provide a cover letter responding to the selection criteria (What you will bring)

Applications will be accepted up until **11:45pm 16 July 2025