
Service Manager
3 days ago
Join our team and use your leadership skills to lead our team of technicians to deliver growth, high quality installations and service to our clients.
- Fantastic opportunity to join a global company
Posh Services (an acquisition of Rentokil Initial), has a great opportunity for a Service Manager to join our team in Sydney on a full time permanent basis.
Reporting to the Operations Manager, you will be responsible for leading, managing and developing a team of Service Technicians to ensure quality delivery of service, effective stock management, compliance and customer satisfaction.
**Responsibilities in this role include**:
- Assist the Plantscape Consultant on bespoke designs and deliver on the project installation
- Implement the regional annual operational plan
- Assist in managing the on-site igloo through stock ordering and following the Plant Health and Hygiene process
- A hands-on approach to Coach, mentor and train the Service Team to achieve targets.
- Monitor and review service and installation productivity rates, seek improvement and continually improve productivity, year on year.
- Conduct regular quality audits of specified client base and premises.
- Ensure Company service practices are met and identify opportunities to improve service standards.
- Ensure service efficiency is optimised through tools and technology available.
- Ensure the team’s company vehicles are maintained in a safe, reliable and clean condition.
- Proactively resolve customers’ issues. and develop and maintain long term customer relationships.
- 2 or more years of leadership experience
- Experience with Service planning or project management
- Prior experience working within the Plant Hire or horticulture industries (preferred)
- High level of communications and commercial experience
- The drive to lead by example to set a high standard of customer service and standards
- Service complaint resolution
- The drive to lead by example to set a high standard of customer service
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